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Jul 252014
 
By Choong Keng Leong Many organizations on their journey to delivering IT as a service have chosen to adopt and implement VMware vCloud® Automation Center™ to automate the delivery and management of IT infrastructure and services through a unified service catalog and self-service portal. As this transformation requires a new IT operating model and change […]]> By Choong Keng Leong

Many organizations on their journey to delivering IT as a service have chosen to adopt and implement VMware vCloud® Automation Center™ to automate the delivery and management of IT infrastructure and services through a unified service catalog and self-service portal. As this transformation requires a new IT operating model and change in mindset, a common challenge that IT organizations encounter is:

  • How do I define and package IT services to offer and publish on the service catalog?

This is analogous to a mobile operator putting together a new mobile voice and data plan that the market wants and pricing it attractively.

Here’s a possible approach to designing a service catalog for vCloud Automation Center implementation.

Service Model
Service catalog is the new face of IT. It is a communication platform and central source of information about the services offered by IT to the business. It is also empowering users through an intuitive self-service portal that allows them to choose, request, track, and manage their consumption and subscription to IT services.

The first step to developing the service catalog and identifying the services within it is to understand the business requirements as to how these demands are going to be fulfilled — that is to develop a service model. For example, you could start with a business function — Sales — and then pick a business process — client relationship management (CRM). CRM can be further broken down into three domains: operational CRM, collaborative CRM, and analytical CRM. Each of the CRM systems can be instantiated in different environments (product, test, and development). Each instance is technically implemented and delivered via a three-tier system architecture. What you would get is shown below in Figure 1, which is a service model for CRM.

Figure 1. Service Model for CRM

Repeat the above steps for the other business functions. At the end of the exercise, you have defined service categories, catalog items, and service blueprints for implementation of a service catalog and self-service portal in vCloud Automation Center.

Service Catalog
Using the above business centric approach allows you to define a customer-friendly service catalog of business services. The service categories and catalog items are in business-familiar terms, and only relevant information is presented to the business user so as not overwhelm him/her with the complexities of the underlying technologies and technicalities.

The business services are provisioned using service blueprints, which are templates containing the complete service specifications, technical service levels (e.g., RTO, RPO, and IOPS), and infrastructure (e.g., ESXi cluster, block or file storage, and network). The service blueprints allow IT to automate provisioning through vCloud Automation Center. To maximize business benefits and optimization of infrastructure resources, it is also important to establish a technical service catalog of technical capabilities and to pool infrastructure resources with similar capabilities. Then, vCloud Automation Center can provision a service via the service blueprint to the most cost-effective resource pool and providing optimal performance.

In summary, using a business-centric approach to designing your service catalog elevates IT to speaking in business terms and provides a whole new IT experience to your users.

——-
Choong Keng Leong is an operations architect with VMware Professional Services and is based in Singapore. You can connect with him on LinkedIn.

Jul 252014
 
Adobe Reader version 10.1.2 crashes when a user tries to print. This occurs when a user is connected to the desktop using HDX. Once the user clicks print, the application crashes before the... Published: 7/25/14
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Mobile technology is changing by the minute; sometimes you just can&#rsquo;t catch it all. Here&#rsquo;s what you might have missed this week: There’s good news this week for the inked among us: You can nowunlock your smartphone with a tattoo. Motorola has partnered withVivaLNKto createan “NFC-laced, tribal-looking sticker that attaches to your skin,” according to […]]> http://blogs.air-watch.com/2014/07/enterprise-mobility-news-recap-july-20-25/feed/ 0 AirWatch customers: Is it time for a Health Check? http://blogs.air-watch.com/2014/07/airwatch-healthcheck/ http://blogs.air-watch.com/2014/07/airwatch-healthcheck/#comments Fri, 25 Jul 2014 13:33:28 +0000
Jul 252014
 
Growth of VMware in Cork With headquarters inPalo Alto, California,VMwarewas founded in 1998. Today it has offices in over 50 locations worldwide employing over 14,000 people. One of those global locations is Ballincollig, eight kilometres west of Cork city. The office campus is situated in Barrack Square, a historic military barracks that was originally established […]]> Growth of VMware in Cork

With headquarters inPalo Alto, California,VMwarewas founded in 1998. Today it has offices in over 50 locations worldwide employing over 14,000 people. One of those global locations is Ballincollig, eight kilometres west of Cork city. The office campus is situated in Barrack Square, a historic military barracks that was originally established in 1810 and has been home to VMware since 2007. The first VMware employee in Cork was hired in 2005 and the company has experienced remarkable growth since then both locally and worldwide. There are currently close to 800 employees in Ballincollig making VMware Cork the third biggest site globally.

Employees at VMware Cork support customers throughout the EMEA region (Europe, Middle East and Africa). VMware Cork is home to functions such as Global Support Services, Finance, Inside Sales, IT, Order Management, Deal Desk, Facilities, Legal, HR and Recruitment/Staffing. It&#rsquo;s a truly multi-cultural campus with native speakers of over 20 different languages. Employees can avail of a wide variety of activities including a running club, tag rugby, cookery classes, among others and there are regular social events, including the annual Summer BBQ.

Giving Back

Giving backto create a thriving community together is a key value for VMware globally. Through theVMware Foundationemployees are encouraged to donate 40 hours per annum to support local worthy causes. Employees across the Cork site support projects such asTerence MacSwiney Community College,lrish Cancer Society,Penny Dinners,BarnardosandAge Action Ireland.

VMware Cork also recently finished their first programme ofCoderDojowith an all-girls local Primary School -Scoil Mhuirebased in Ballincollig, Cork. VMware is aware of the need for more women in the IT and Computing industries and the interest in the programme from an all-girls school was something that we were extremely excited and optimistic about. The CoderDojo was run through the VMware Foundation with mentors using their Service Learning hours to help teach young children coding in an exciting and innovative environment.

Partnership with Cork Institute of Technology

Investing in third level education is a key focus for VMware. The company played a major role in partnering withCork Institute of Technology(CIT) to develop the world’s first suite of Masters and Undergraduate Degree programmes in Cloud Computing, with the first graduates conferred in May 2013.

In another mark of the strength of the relationship between VMware and CIT, the company also sponsors the football, hurling and camogie GAA teams at CIT.

Awards & Recognition

In 2013 VMware was awardedCork Chamber of Commerce Company of the Year. The award was in recognition of the company&#rsquo;s culture of innovation, the quality of its workforce, its continued growth and its contribution to the local economy.

One of the main factors behind VMware winning the award, according to the judges, was its apprenticeship programme. VMware has adopted the government-sponsored JobBridge scheme enthusiastically. Known internally as theCloud Careers Programme, the company takes non-IT and unemployed people and puts them through a three-month technical training programme, followed by a six-month work placement. Since its introduction three years ago, over 90% of participants have securedemployment with VMware.

AlsoVMware took the honours in the 2013 &#lsquo;Sustained Excellence&#rsquo; categoryaward at the IT@Cork Leaders Awards in County Hall.

IDA Ireland, the state body responsible for attracting Foreign Direct Investment into the country, has highlighted VMware as a success story when enticing new companies to the Cork region. In May 2014, An Taoiseach Enda Kenny visited VMware in Ballincollig in recognition of the company’s investment in the local workforce, where he remarked: &#rsquo;You&#rsquo;re a great brand image for our country.”

The influential business magazineForbesranked VMware as the third most innovative company in the world. VMware’s people in Ballincollig will continue to play a key part in that innovation in the foreseeable future.

 

Search all our open positions in Cork

Search all our open positions worldwide

Connect with us at VMware Careers

Learn more about the workplace culture at VMware, see pics of our offices, talk to recruiters, and get real time job openings by following us on our social pages:

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Jul 252014
 
To use LDAP Search Tool. First, the LDAP search needs to be installed, use following commands to install the LDAP: sudo apt-get update apt-get install ldap-utils The LDAP Search command syntax and examples are: ldapsearch... Published: 7/25/14
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To set up same background, desktop icons, customizations, configurations, browser favorites for all users. Oftentimes administrators may want to configure a default user profile so that all users have the same... Published: 7/25/14
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A Tenant Admin is expanding a pool, but the tasks fail at 90% because the domain join step fails. This failure could occur for several reasons:connectivity to the domain, bad domain join... Published: 7/25/14
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· Unable to upgrade an ESXi host to 5.5 Update 1 using HP Custom Image for ESXi 5.5 Update 1 June 2014. · Scanning... Published: 7/25/14
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Sometimes a user may be unable to use printers when connected via RDP. This can be caused by a number of factors including: unsupported hardware, required drivers or configurations.  Most hardware providers should... Published: 7/25/14
Jul 252014
 
To Manage Printers for All of My Desktops. The steps below should resolve the issue. 1. See the Microsoft KB Article Using Group Policies to Control Printers in Active Directory.  See other... Published: 7/25/14
Jul 252014
 
Supported printers The following printers are known to not work with RDP: · HP 1020 · Fujitsu FI 5110c *Note*: Printers that *use ports* that do *not begin *with: · COM · LPT · USB Above mentioned are not redirected in a... Published: 7/25/14
Jul 252014
 
Renuncia: Este artículo es una traducción de Collecting diagnostic information for VMware products (1008524). Los artículos han sido traducidos en español basados en el mejor... Published: 7/25/14