Aug 312012
 

The Solutions Exchange was busy from the get-go this morning. Attendees lined up 4 or more deep waiting to speak to a subject expert at the Expert Bar. As I said yesterday, these mini white boards on a swivel base were great tools for working out the issues presented. Many times, the customer would snap a photo of the board at the end of his consultation so that he’d remember the solution.

Solving problems at VMworld

As the day progressed, the buzz about the big party coming that evening started to pick up. One fellow, whose first language was not English, ask me if I was excited to be seeing John Boy. A couple of quizzical looks from me, and him repeating himself over and over, and we finally exploded into laughter once we realized he meant Jon Bon Jovi. Don’t worry, he was definitely in on the joke and laughing at himself. The same guy told us how he liked the videos and Sliderocket presentations we now embed in many of our KB articles. Moving toward multimedia is definitely a big plus for our foreign language customers.

Here’s a short clip from the party-

Aug 292012
 

Day 2 at VMworld 2012 began once again with a great General Session, giving us some insights into the new VMware Horizon Suite our integrated platform for the mobile, multi-device workspace.

From there, the crowds headed straight over to the Solutions Exchange. Attendees seemed to really get their groove going today. Yesterday, being the first day, I think everyone was just getting the lay of the land and catching up with old friends. Today, it was down to business, and the VMware booths and Expert Bar were as busy as ever (watch for KBTV video soon on this).

The length of the lineups at the Expert Bar tell you what’s popular, and this year the VMware View guys are super busy, as are the licensing experts. The experts have these mini white boards in front of them on a swivel. Customers step right up and start drawing their question, and the experts add their scribbles and notes collaboratively. You can see how well this activity works in the eyes and smiles of every customer when they wrap up. It’s such a positive vibe!

VMware vCloud Director 5.1 deployments in under 10 minutes through software defined datacenter services

 Allgemein, Cloud, Knowledge Base, Updates, VMware, VMware KBTV, VMware Partner, VMware Virtual Infrastructure, vSphere  Kommentare deaktiviert für VMware vCloud Director 5.1 deployments in under 10 minutes through software defined datacenter services
Aug 282012
 

Here is the second of our vCloud Director-related videos for today.

In this second video tutorial, we have our good friend Duncan Epping (Principal Architect within the VMware Technical Marketing team who focuses on Cloud Infrastructure) providing a demonstration of VMware vCloud Director 5.1 deployments in under 10 minutes through software-defined datacenter services.

Duncan owns and manages a personal blog, Yellow-Bricks, and would certainly be worth following on Twitter.

Duncan is currently attending VMworld 2012 in San Francisco. So, if you are in the vicinity, go ahead and send a Tweet to Duncan and see if he will be able to meet up with you so you can pick his brain…he certainly has a lot of valuable nuggets of wisdom floating around in that brain of his!

For more information relating to this video, head on over to this post on Duncan’s Yellow Bricks blog.

Enjoy the video!!

VMware vCloud Director 5.1 disaster recovery demonstration using VMware Site Recovery Manager 5.1

 Allgemein, Cloud, Knowledge Base, Site Recovery Manager, Updates, VMware, VMware KBTV, VMware Partner, VMware Virtual Infrastructure, vSphere  Kommentare deaktiviert für VMware vCloud Director 5.1 disaster recovery demonstration using VMware Site Recovery Manager 5.1
Aug 282012
 

Last week we had promised some vCloud Director related videos. So, without further ado, here they are :-) .

For this first video tutorial, our good friend Duncan Epping (Principal Architect within the VMware Technical Marketing team who focuses on Cloud Infrastructure) provides a demonstration of a VMware vCloud Director 5.1 disaster recovery scenario using VMware Site Recovery Manager 5.1.

Duncan owns and manages a personal blog, Yellow-Bricks, and would certainly be worth following on Twitter.

Duncan is currently attending VMworld 2012 in San Francisco. So, if you are in the vicinity, go ahead and send a Tweet to Duncan and see if he will be able to meet up with you so you can pick his brain…he certainly has a lot of valuable nuggets of wisdom floating around in that brain of his!

For more information relating to this video, head on over to this post on Duncan’s Yellow Bricks blog.

Enjoy the video!!

Downloading and installing VMware Workstation 9.x on a Windows based system

 Allgemein, Cloud, Knowledge Base, Updates, VMware, VMware KBTV, VMware Partner, VMware Virtual Infrastructure, vSphere  Kommentare deaktiviert für Downloading and installing VMware Workstation 9.x on a Windows based system
Aug 282012
 

Today, we have another Workstation 9 video for you.

In this video tutorial, we discuss and demonstrate downloading VMware Workstation 9.x using the online My VMware portal and then installing Workstation 9 on a Windows based system.

VMware Workstation 9 was released on August 23, 2012. You can choose between the Windows or Linux based versions of Workstation. Additional information and resources are available via these links:

For additional Workstation-related videos, be sure to check out the How To & Training: VMware Workstation playlist on our KBTV YouTube channel.

Aug 282012
 

Just finished up my shift on The Expert Bar here at VMworld 2012, so a chance to tap out some observations.

The day started off with the always splashy opening keynote where Paul Maritz introduced Pat Gelsinger, our new CEO. This was the view from the Hangspace, a casual lounge area with a huge 360 degree monitor.
Once the keynote wrapped up the throngs of attendees headed over to the Solutions Exchange. VMware got the extra nice padded carpeting under our many booths and pods. The Expert Bar is shown here right before it got crowded with all sorts of attendees, from partners, vendors, and IT guys.
Here’s a customer hammering out a tricky networking scenario.

Come back for more news tomorrow. We’ll try and catch some video of what sort of questions we’re getting from attendees. It appears right now that the bulk of the questions are about VMware View. Implementation questions. Of course our Licensing guys are getting a lot of high-fives over VMware’s decision to drop vRAM from it’s licensing scheme.

Installing Windows 8 as a guest operating system in VMware Workstation 9.x

 Allgemein, Cloud, Knowledge Base, Updates, VMware, VMware KBTV, VMware Partner, VMware Virtual Infrastructure, vSphere  Kommentare deaktiviert für Installing Windows 8 as a guest operating system in VMware Workstation 9.x
Aug 272012
 

Continuing on with the theme of VMware Workstation 9, here we have another video for you.

This video tutorial discusses and demonstrates the steps to install Windows 8 as a guest operating system in a virtual machine running on VMware Workstation 9.x.

As of the date and time of the initial upload of this video and the writing of this blog post, Microsoft has released Windows 8 Release Preview to public. You can download the ISO disc image from the Microsoft Download Center. The product key is also available in the download site.

For additional instructions, see VMware Knowledge Base article Installing Windows 8 as a guest operating system in Workstation 9.x (2033640)

Next week we will have some VMware Fusion 5 videos for your viewing pleasure along with some more Workstation 9 videos and a few other surprises!

In the meantime, here is the video…

Aug 252012
 

MaintenanceVMware will be performing a system upgrade to several VMware web applications on Friday, September 7th, 2012 from 7:00PM until Midnight Pacific Time. During this time, please file your Support Requests via phone.

If you need to file a support request while the upgrade is in progress, our global toll-free numbers for support can be found at: http://www.vmware.com/support/phone_support.html

These system upgrades are part of our commitment to continued service improvements and will help VMware better serve your needs. We appreciate your patience during this maintenance period.

Aug 252012
 

Hello again everyone and welcome to my ongoing series “The Support Outsider”, a look into VMware from the point of view of an outsider (me), Intern Moses Masih.

Moses MasihIt was a fun and busy week as VMware prepared to launch Workstation 9 (and Fusion 5). Yes, its finally here in case you hadn’t seen the news yet.

My week was busy making videos relating to Workstation 9 and as most of my work in the last couple of months has involved Workstation 8, I was excited about seeing Workstation 9.

Let me start by mentioning that if you have recently purchased Workstation 8, you could be eligible to get a free upgrade to Workstation 9. Check out Eligibility to receive free licenses for VMware Fusion 5 & VMware Workstation 9 (2033582) to find out more about this (the article also gives you details about free upgrades from VMware Fusion 4 to 5).

If you are new to Workstation and are looking for information check out: Workstation and Player Online Library, you will find pretty much everything you need in this guide so do look at it. You can also find some pretty useful videos and information on our VMware KBTV blog.

A couple of weeks ago I wrote a post about purchasing VMware products you can check it out here How to Purchase VMware Products if you feel like buying Workstation 9, but a reminder that you will need a My VMware account to purchase it (
Creating a My VMware profile (2007005)
) but as I mentioned this week I’m going to take a break from talking about My VMware, but check out the post for more information, or check out this article Buying VMware Fusion 5/VMware Workstation 9 from the VMware Online Store (2033704) which specifically deals with buying the new Workstation 9 and also VMware Fusion 5.

So, there you go, just a few things I thought I would share with you regarding Workstation 9. Next week I will continue with Workstation 9 and tell you a few other things I have come across while making the videos for it.

If you have any problems in purchasing or downloading Workstation 9, remember you can always check out the VMware Knowledge Base (http://kb.vmware.com) or you can get in contact via twitter http://twitter.com/vmwarecares.

Be sure to come back next week to check on my adventures as I go exploring the world of virtualization more.  Thanks for your time.

Configuring and Using WSX in VMware Workstation 9

 Allgemein, Cloud, Knowledge Base, Updates, VMware, VMware KBTV, VMware Partner, VMware Virtual Infrastructure, vSphere  Kommentare deaktiviert für Configuring and Using WSX in VMware Workstation 9
Aug 242012
 

Are you ready for another video?

Well, with the recent launch of VMware Workstation 9, we have a few videos relating to that product in the works. Here is the first of those videos.

In this tutorial, we demonstrate the steps needed to configure and use WSX in VMware Workstation 9. The WSX service enables web-based remote access of your virtual machines through a web browser.

To be able to configure and use WSX in Workstation, ensure that:

  • You are on the same network as your host, to access your virtual machines.
  • You are using a modern browser that supports HTML5 with WebSockets.

The WSX service renders an HTML5 web page that can connect to your Workstation hosts or ESX host, enumerates the available virtual machines,and allows you to power on the virtual machines and interact with the desktop.

For more information, see VMware Knowledge Base article Configuring and Using WSX in VMware Workstation 9 (2033641).

Connecting to VMware virtual machines using the Windows Remote Desktop utility

 Allgemein, Cloud, Knowledge Base, Updates, VMware, VMware KBTV, VMware Partner, VMware Virtual Infrastructure, vSphere  Kommentare deaktiviert für Connecting to VMware virtual machines using the Windows Remote Desktop utility
Aug 242012
 

Morning, folks!

We are continuing the video uploads that we discussed in this post yesterday.

Note: This video is one of the more “basic-in-nature” topics.

If you are an experienced and seasoned computing and virtualization veteran then this video will probably not be of much interest to you; however, there is always someone out there that can always use an extra helping hand. Also, as one of our goals and missions is to ensure that as many of the articles as possible within the VMware Support Knowledge Base are enhanced with tutorial videos, this video brings us one step closer to that goal!

In the first of our video tutorials for your viewing pleasure today, we will discuss and demonstrate connecting to VMware virtual machines running a Windows-based operating system using the Windows Remote Desktop utility.

As the Windows operating system installed inside of a VMware virtual machine behaves in the same way as it would if it were installed on a physical machine, you can connect to the Windows operating system remotely using the Windows RDP utility.

To connect to your virtual machines via RDP, you need to ensure that your virtual machine is configured correctly and is accessible on your physical network. Your virtual machine must be connected to your physical network via either a Bridged or a NAT connection.

For more information, see VMware Knowledge Base article Connecting to VMware virtual machines using the Windows Remote Desktop utility (1018809).

Aug 242012
 

Here is another video as promised.

Note: This video is one of the more “basic-in-nature” topics.

If you are an experienced and seasoned computing and virtualization veteran then this video will probably not be of much interest to you, however there is always someone out there that can always use an extra helping hand. Also as one of our goals and missions is to ensure that as many of the articles within the VMware Support Knowledge Base as possible are enhanced with tutorial videos, then this video was always destined to come about at some stage. No time like the present, eh?

For troubleshooting purposes, it may be necessary to test connectivity to the different ports on your servers.  This video provides you with a brief overview of the steps to use the Telnet utility to test connectivity to different ports on your servers from either a Windows or Linux host.

Basic and straight to the point…

Creating a QuickPrep user account for VMware View Composer operations

 Allgemein, Cloud, Knowledge Base, Updates, VMware, VMware KBTV, VMware Partner, VMware Virtual Infrastructure, vSphere  Kommentare deaktiviert für Creating a QuickPrep user account for VMware View Composer operations
Aug 232012
 

Here is the VMware View video that we mentioned in an earlier post today.

This video tutorial provides a demonstration of creating a QuickPrep user account for VMware View Composer operations.

View Composer requires QuickPrep to join linked-clone desktops to your Active Directory domain. To ensure security, create a separate user account to use with View Composer. You can give the account the minimum privileges that it needs to create and remove computer objects in a specified Active Directory container. The View Composer account does not require domain administrator privileges.

For additional instructions, see VMware Knowledge Base article Creating a QuickPrep user account for VMware View Composer operations (1025834).

Enjoy…

Aug 232012
 

Here is the first video for today.

This is specifically for users who have recently purchased VMware Workstation and who are new to both the VMware Workstation product as well as the My VMware portal.

“If you are an experienced Workstation and/or My VMware veteran, then this video may not be for you.”

In this tutorial you will find demonstrations of several operations and tasks that can be performed within the My VMware portal which will help you to manage your VMware Workstation product licenses within My VMware.

The operations that are covered within this video are as follows:

  • Updating your My VMware profile
  • Purchasing a Workstation upgrade
  • Evaluating VMware Workstation
  • Downloading VMware Workstation
  • Registering licenses
  • Filing a Support Request
  • Viewing license keys
  • Upgrading license keys
  • Downgrading license keys

It is recommended that you view the VMware Knowledge Base article Managing VMware Workstation in My VMware (2033159) in order to get a better understanding of this video is discussing.

Aug 232012
 

Today we will have a few new videos for you for your viewing pleasure. We will have a few video tutorials covering some operations within the My VMware portal, a video covering our VMware View product, a video covering a new feature within VMware Workstation 9 as well as a few other more “basic-in-nature” videos thrown in for good measure!

Before we start uploading these videos, I just wanted to bring to your attention the fact that we have moved locations. The KBTV blog is now located on the Support Insider blog. See this post for additional details on this move.

Stay tuned for the videos!