VMware vCloud Blog: Why Your Organization Needs a Cloud-Based Disaster Recovery Plan

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Businesses know they need to back up their data, their workloads and their applications in the event that disaster strikes. Downtime of business-critical applications or data loss could cause a major disruption for organizations caught without a comprehensive disaster recovery (DR) plan in place. In fact, according to the U.S. Small Business Administration, approximately 25% of businesses that are affected by a disaster fail to reopen.

Organizations don’t need to wait for a disaster to strike to start thinking about disaster readiness. As recent natural disasters have taught us, such as Hurricane Sandy or the Fukushima earthquake, catastrophes can strike with barely a moment’s notice, and having a workable, well-thought-out disaster recovery plan is crucial to help a business get back on its feet and recover quickly following a disaster.

Today, pretty much every organization makes backups, typically every 24 hours or more. In a disaster, that means hours or days of data can be lost, and it takes hours or days to restore everything from backups. Disaster recovery protection (continuous replication) offers a much higher level of protection, allowing an organization to set a recovery point measured in minutes or hours, and the organization can quickly restart applications rather than having to restore them from different storage. Yet many small to medium sized businesses simply don’t do DR at all because implementing DR has been either too complicated, too expensive or both.

DR services have sprung up to address the complexity challenge, but in almost all cases they don’t make it any simpler – they just transfer the complexity to a managed services team, who manually manage the DR on a customer’s behalf. As a result, these services remain relatively expensive because the complexity is still there, and the customer is being billed for people time as well as the cost of the infrastructure.

We think there’s plenty of room to make DR faster, cheaper and simpler for everyone by applying to tenets of large-scale, standardized hybrid cloud computing to the problem.

The cloud is changing how IT organizations operate, and disaster recovery should not be an exception. VMware is going to be bringing cloud innovation to the world of DR. We’ll have more to say about that soon.

Be sure to subscribe to the vCloud blog, follow @vCloud on Twitter or ‘like’ us on Facebook for future updates.

Adjusting software fibre channel over ethernet host bus adapter queue depths (2065484)

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The purpose of this article is to explain how to modify queue depths based on array-vendor recommendations. By default, a software Fibre Channel over Ethernet... Published: 3/31/14

Adjusting software fibre channel over ethernet host bus adapter queue depths (2065484)

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The purpose of this article is to explain how to modify queue depths based on array-vendor recommendations. By default, a software Fibre Channel over Ethernet... Published: 3/31/14

ESXi 5.0 host syslog fills up with the message: Terminating on fatal IPC exception (2051707)

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· ESXi 5.0 host syslog fills up with the message: Terminating on fatal IPC exception · The Syslog server runs out of space. · You are unable to disable... Published: 3/31/14

BitLocker support in a virtual machine (2036142)

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BitLocker Drive Encryption is a full disk encryption feature included with: · Ultimate and Enterprise editions of Windows Vista and Windows 7 · Pro and Enterprise editions of Windows 8 desktop... Published: 3/31/14

Unable to change RDM compatibility mode using vSphere Web Client (2075364)

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· You are unable to change the RDM compatibility mode using the vSphere Web Client · The compatibility mode option is grayed out · This occurs when the virtual machine is... Published: 3/31/14

Sysprep fails with domain name error (1006124)

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· Sysprep fails · If you deploy a template with customization, the virtual machine does not join the domain · In the virtual machine's Event Viewer log, you see: getTrustedDomains: Cannot find the... Published: 3/31/14

RDM を含む MSCS ノードによって使用されている RDM LUN を認識できる ESXi/ESX ホストで、起動または LUN の再スキャンに時間がかかる場合がある (2075680)

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免責事項: これは英文の記事 ESXi/ESX hosts with visibility to RDM LUNs being used by MSCS nodes with RDMs may take a long time to boot or during LUN rescan (1016106)... Published: 3/31/14

Office of the CTO Blogs: A Closer Look at AirWatch

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VMware completed its acquisition of AirWatch last month.  Since then, both teams have been eager to learn more about the other’s products and technology.  To that end, today, Blake Brannon, Director of Sales Engineering at AirWatch, and I will be explaining our rationale for acquiring AirWatch as well as giving a technical overview of the AirWatch product and technology to the VMware R&D community.  While some of what we discuss will be for internal ears only, I thought it’d be useful to share some of the highlights publicly.  In this post, I’d like to focus on the rationale, touching on some of the technology pieces along the way.

VMware spent the last seven years driving enterprise desktop technology and now has a robust and mature set of enterprise desktop products.  Simultaneously, we’ve dabbled in some mobile technologies, such as Horizon MVP, which creates a virtual, secure phone on an Android device, allowing the enterprise to control the virtual phone while the user maintains control of their personal data in the physical part of the phone.  In addition, our Horizon Workspace offering includes single-sign on and app catalog/launcher and enterprise file sync and share (i.e. enterprise Dropbox) capabilities, which work great on both desktop and mobile devices.

The number of mobile devices entering the workplace is simply staggering, according to numerous industry analyst firms. But an even bigger problem for IT than the influx of devices is the influx of personal devices that employees expect IT to fully support.  IT simply has not been prepared for these changes, without the tools or knowhow to handle all these new devices and use cases.

These are big problems for IT and we felt that given our strong position in the datacenter, we should be able to offer IT a solution.  So we looked at all the options, both in-house and external, and a clear winner kept appearing: AirWatch.

So why AirWatch?  I think there are three main reasons:

  1. Vastly superior breadth and depth in their product offering
  2. Scalable, secure, and multi-tenant platform for cloud and on-premise deployments
  3. Customer- and execution-focused organization

Let’s dive into each one of these.

Vastly superior product offering

A lot of people think AirWatch only does MDM (mobile device management), but in reality they provide a comprehensive Enterprise Mobility Management (EMM) solution and do much, much more than just MDM!

Let’s drill into a few of the key areas:

  • Manage the device: MDM is the original type of mobility management, as it was implemented by BlackBerry early on.  MDM refers to controlling and potentially locking down the entire device.  MDM gives unprecedented control to the admin.  They can control a very large set of device functionality remotely as well as take actions like wiping all the data on the device (say if it’s lost or stolen).  The policies they set apply to the entire device, which is very useful to corporate owned devices that IT needs to locked down, such as kiosk devices or field workers.
  • Apps: While MDM is great for certain use cases, it doesn’t distinguish between personal data and corporate data.  For cases like kiosk or repairman, there usually isn’t any personal data to consider so it’s not a problem.  But for knowledge workers, it will be, because we tend to have both personal and corporate data on the same device.  And we certainly don’t want to allow IT to potentially wipe out our personal data!  That’s where mobile application management (MAM) comes in.  MAM focuses on locking down applications rather than the entire device.  In this model, a few select applications can access corporate data, but that corporate data cannot “leak” outside of those apps.  It can remote wipe the corporate data and apps, but cannot see or touch any personal data. Additionally, AirWatch’s MAM solution provides comprehensive application lifecycle tools including a custom enterprise App Catalog for organizations to host and deploy internal apps to their employees and devices (which is part of “Manage the Workspace,” above).
  • Content: AirWatch Secure Content Locker focuses on delivering enterprise content to mobile devices.  The most basic use cases revolve around enabling easy mobile access to existing corporate content repositories such as SharePoint and CIFS shares.  But AirWatch goes further and can link into any number of enterprise file sync and share (EFSS) products, such as Office 365 or Google Drive.  In addition, AirWatch provides a sync engine for Windows PC and Mac OS X devices.
  • E-mail: AirWatch provides an extra level of e-mail security and policy above and beyond what Exchange ActiveSync provides.  Like everything else, AirWatch gives unparalleled control to the admin.  For instance, AirWatch enables admins to control when various devices can access e-mail.  This is particularly important for hourly employees, where checking e-mail after work can result in overtime pay (or become a lawsuit!).
  • And much more!: The above features are the headline capabilities, but there’s a lot more there.  AirWatch provides functionality like app reputation analysis for understanding whether Google Play apps are trustworthy, application wrapping to secure and protect mobile applications, telecom expense management to help control mobile data roaming or international calling bills and a secure browsing solution to enable secure access to corporate intranet sites and apply content filtering rules to mobile browsing.

But it’s not just about the breadth and depth of functionality – it’s also about the breadth and depth of device support.  AirWatch is committed to supporting all devices needed by customers and it shows:

AirWatch started off with ruggedized devices, such as those from Motorola or Windows rugged devices.  And of course it supports the two big players: iOS and Android.  But not only does it support iPhone and iPad, but also Apple TV.  And not only does it support base Android, but it also supports 1000+ additional OEM extension APIs, such as those from Samsung, LG, Motorola, and Lenovo.  AirWatch even supports both the Nook and the Kindle.  It of course supports BlackBerry and BlackBerry 10 devices.  And it covers Windows RT and all variants of Windows Phone and its ancestors.  AirWatch has even started to do some management of Mac OS X and Windows PC devices.  It can even manage Symbian devices.

So again, when people say AirWatch only does MDM, they’re really missing the point.  Yes, AirWatch does MDM – across a ton of devices – but as we’ve seen it also supports an amazing amount of other functionality across all these devices.

Platform and Organization

While the breadth and depth of both features and device support is unmatched, what really excited us about AirWatch was their platform and organization.  Their features and device support are what exist today, but their platform and organization enable them to continue to rapidly innovate and take an even more dominate lead in the enterprise mobility management space.

All of the features and device support mentioned above are built on top of the AirWatch platform.  It’s all one set of servers controlled through a single admin UI:

 The platform provides a true enterprise architecture, with many important characteristics:

  • Security: Security is built in to the platform, with all platform components hardened through rigorous security audits; all sensitive data in-flight and at rest on devices and servers are encrypted.
  • Compliance: The AirWatch platform enables organizations to enforce mobile compliance with various regulations including policies like HIPPA and PCI.  AirWatch also provides an automation engine to IT so any devices falling outside of compliance are quarantined and have their data securely wiped.
  • Multi-tenancy: The platform has a strong multi-tenancy model.  This is leveraged first and foremost in their cloud offering, but the platform supports hierarchical multi-tenancy, meaning even a tenant on their cloud can institute their own multi-tenancy for different lines of business, say.
  • Scalability: The platform easily scales to hundreds of thousands of devices, with many reference customers to prove it.
  • Highly-available: All server components are stateless and redundant, ensuring high availability of the system.
  • Disaster recovery ready: Using database and SAN replication, it’s simple to create a DR site with the AirWatch platform.
  • Access Control: The platform also gives very fine-grained access control that weaves directly into the multi-tenancy model.  For instance, a user could be an admin for a certain line of business, with full read/write/change access to everything within that LOB.  But the same user could also have read-only access to a different LOB (or perhaps just be a normal user there).  This is all seamless in the AirWatch platform.
  • Self-Service: Admins set up policies on a group basis and individual users can come in and enroll their devices on their own, as they see fit.  Users are also able to remotely lock or wipe enrolled devices through the AirWatch self-service portal.  This alleviates IT from having to manually do many of these tasks themselves.
  • Hybrid: The same set of code can be used to run in AirWatch’s cloud or in the customer’s datacenter.  All the same features and functionality exist in both places.  It’s the customer’s decision to choose how to consume AirWatch.
  • Broad ecosystem: The platform is very extensible, with plug-ins for directory services, certificates, e-mail servers, content filtering, anti-virus, content repositories, and much more!

So when we looked at AirWatch, we not only saw the best set of features and functionality across the broadest set of devices, we also saw a solid platform that would set us up for future growth.

But the important part of any technology company is the people and the organization.  And this was another area that shined for us with AirWatch.  They have a very customer-centric and execution-focused culture.  They listen intently to customers and are ready to react as quickly as possible to customer requests, and as a result typically release three major functional releases a year.

But it’s not just about responding to customer requests quickly – a new mobile OS version is released on average every 17 days.  This means the team has to validate and ensure that the new mobile OS version works flawlessly with all aspects of the AirWatch product.  Server OSes are moving just as fast: AirWatch needs to ensure all that Windows Server OS patches don’t break their system, so they thoroughly test every patch bi-weekly. AirWatch has built a phenomenal team that has proven over the past four years, time after time, to have same day support released for major OS updates: iOS 5, 6, 7, 7.1, Samsung KNOX, Windows Phone 8, Windows 8.1 and so many other product launches!

Even AirWatch’s office is focused around execution, as can be seen from their office set up:

aw4

The AirWatch engineering team in Atlanta is situated in the old trading floor of Mirant Corp.  All developers, PMs, QA, tech pubs, localization, and everyone else are right there, ready to work side-by-side to overcome technical issues and solve customer problems.  It’s an absolutely fantastic team!

Summary

Hopefully this all gives you some sense of our rationale for acquiring AirWatch.  They have the best technology out there today and with their platform and people are poised to maintain and extend their lead.  We’re so excited to have AirWatch part of the VMware family and can’t wait to let you know about all the exciting things to come!  What did you think of the acquisition?  Are you considering AirWatch for your company’s mobile needs?  Please share your thoughts below.

VMware vCloud Blog: VMware is Hitting the Road! Come See Us at Interop 2014 and the Cloud Connect Summit!

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VMware at Interop 2014

VMware is heading to Interop 2014 in Las Vegas, where we’ve been nominated as a finalist for the “Best of Interop” award in the Cloud category!  Interop is the leading independent technology conference and expo series for the world’s IT community, and we’re heading over to show what we’re doing to improve on the hybrid cloud model.

Cloud Connect

At the Cloud Connect Summit, we’ll zero-in on the most pressing cloud technology, policy and organizational decisions, and debates, for the cloud-enabled enterprise. This year’s summit offers a unique, informational program on the “10 critical cloud decisions” every enterprise needs to make. It’s no longer a question of whether cloud is the right strategy, it’s a question of how you will leverage the cloud’s abundance of resources and applications to outmaneuver, out-innovate and outpace your competition.

If you’re attending the show, be sure to check out our sessions at the event:

Blast from the Past! Accelerating Your Hybrid Cloud Journey
9:35 to 10:00 a.m. in Lagoon H, Monday, March 31.
VMware’s own Chris Wolf, CTO Americas, will give the Cloud Connect keynote on Monday. Wolf will discuss how to thrive in the cloud era by letting go of past notions and moving towards what matters to organizations: availability, agility and efficiency.

Managing the Hybrid Cloud – Cloud Stack Vendors Versus 3rd Party Solutions
10:00 – 10:50 a.m., Monday, March 31, Breakers F
Join Jay Marshall, Sr. Technical Marketing Manager, Cloud Application Development, and a panel of experts, as they explore the current state of cloud-provider tools to manage the full lifecycle of IT services compared to 3rd party tools. With more enterprise organizations selecting external and internal cloud providers, creating one unified management tool is the holy grail, but how realistic is this given the current landscape?

What Hybrid Cloud Really Means
3:00 – 3:45 p.m., Wednesday, April 2, Mandalay Bay 1
During this session, Simone Brunozzi, VP & Chief Technologist, Hybrid Cloud, will be discussing how cloud computing is no longer an ‘or’ proposition for enterprise IT. Understand how today’s businesses, and their users, require the performance, agility and on-demand access of the public cloud with the management, security and compatibility of the private cloud and how the hybrid cloud marries those two concepts.

Interop

The VMware team will have a strong presence at Interop, giving you plenty of opportunities to learn what vCloud Hybrid Service can do for your organization. Visit our booth, where we’ll also be hosting 25 educational sessions. Finally, we’ll also be raffling a pass to VMworld 2014! You can find us at booth #1339.

Delivering on Hybrid Cloud – Considerations for the Modern Enterprise
Wednesday April 2, 2:45 – 3:45 p.m., Lagoon K
VMware’s VP of Cloud Services, Mathew Lodge, will discuss what modern enterprises should take into consideration when confronting the hybrid cloud.

Keynote
Thursday, April 3, 8:35 – 8:57a.m., Interop Keynote Ballroom, Mandalay Bay J
Don’t miss VMware CEO Pat Gelsinger as he delivers his keynote speech at Interop, featuring VMware customers Richard Sillito of WestJet and Darryl Dugan of Nexon America.

We’re looking forward participating and sharing ideas at Interop and Cloud Connect Summit 2014! Keep an eye on this space for more updates and news throughout the week.

Also, be sure to subscribe to the vCloud blog, follow @vCloud on Twitter or ‘like’ us on Facebook for future updates. See you on the road!

Adding and removing users in My VMware (2016235)

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This article provides steps to: · Share folders with existing account users · Invite new users to folders and Subscription Services, and accounts  · Remove users from folders, Subscription Services,... Published: 3/31/14

vCenter Server Service Status plug-in cannot be enabled (1013472)

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· You cannot enable the vCenter Server Service Status plug-in · The vCenter Server Service Status shows as Disabled · When you try to enable the plug-in, you see the error: The... Published: 3/31/14

VMware Tools cannot be installed on RHEL 7 due to missing ifconfig (2075519)

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When you run /usr/bin/vmware-config-tools.pl during VMware Tools installation, the following message is displayed: Setup is unable to find the "ifconfig" program on your... Published: 3/28/14

VMware Support Insider: Adding and removing users in My VMware

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Today we have a new My VMware video which discusses and demonstrates Adding and removing users in My VMware.

In this tutorial you’ll learn:

  • How to share folders with existing account users
  • How to invite new users to folders and Subscription Services, and accounts
  • Remove users from folders, Subscription Services, and accounts

If you see users missing from your account or there are users you do not recognize, it is likely because My VMware provides a comprehensive view of your organization’s product support and users with VMware. All users that previously had access to licenses and contracts are converted to My VMware and associated with the account that owns the licenses.

If you think a user is missing, first check all the accounts you are associated with to ensure a missing user is not located in another account. If the user is not in another account, contact your Super User as they have complete visibility into the account.

For additional information, check out VMware Knowledge Base article Adding and removing users in My VMware (2016235).

Windows 2008 R2 logon time increases or becomes unresponsive at Welcome screen after configuring guest virtual machines …

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· Windows 2008 R2 start up time increases or becomes unresponsive at the Welcome Screen after being... Published: 3/31/14