New KB articles published for the week ending 25th August,2018

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Aug 292018
 

VMware ESXi Guest operating system for Amazon Linux 2 on ESXi 6.7 and earlier versions Date Published : 8/21/2018 ESXi SNMP have a port open other than UDP/161 Date Published: 8/24/2018 Understanding large-scale sequential write performance in VMDKs residing on VMFS datastores Date Published: 8/22/2018   VMware Horizon Connecting a virtual desktop or sharing client

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VMware Skyline Announcements – Under the Hood

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Aug 272018
 

We are excited to announce new features coming to VMware Skyline. We recently announced VMware vSAN support with the release of Skyline Collector 1.4. In addition to adding vSAN support, we shared some of the new proactive findings added to Skyline. You can read more about vSAN proactive support and review the new proactive findings

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VMware Skyline – Bolsters Proactive Support for Customers with New Features

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Aug 272018
 

Today, VMware announced new features and broadened availability to VMware Skyline, its innovative proactive support technology to help customers operate VMware environments with increased reliability, security and performance. Skyline automatically collects configuration, feature, and performance data through data-driven analytics. This can transform visibility into a customer’s environment – what they are running and how their

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How VMware is Reimagining Support for You

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Aug 242018
 

Scott Bajtos, Chief Customer Officer at VMware Over the past year, I’ve travelled around the world listening to VMware customers. You’ve told me what you love about our products, solutions and support offerings, and what we need to improve. I’ve heard you say that your world is changing. Technology innovation and cloud computing are reshaping

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New KB articles published for the week ending 18th August,2018

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Aug 222018
 

Datacenter VMware response to ‘L1 Terminal Fault – VMM’ (L1TF – VMM) Speculative-Execution vulnerability in Intel processors for VMware Workstation and Fusion: CVE-2018-3646 Date Published: 2018-08-14 VMware Performance Impact Statement for ‘L1 Terminal Fault – VMM’ (L1TF – VMM) mitigations: CVE-2018-3646 Date Published: 2018-08-14 VMware response to ‘L1 Terminal Fault – OS’ (L1TF – OS)

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VMware Skyline at VMworld US 2018

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Aug 202018
 

Last year at VMworld US, Pat Gelsinger announced VMware Skyline, a new proactive support technology. This year, at VMworld US in Las Vegas, we have an amazing amount of proactive support sessions and opportunities for you to learn more about Skyline. There are sessions, Hands-On Labs, meet the expert opportunities and more planned for VMworld

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vSAN Proactive Support with VMware Skyline

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Aug 152018
 
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We are excited to announce the introduction of vSAN proactive support in VMware Skyline. Customers utilizing vSAN will receive proactive findings that identify potential issues for vSAN. In order to enable vSAN proactive support in Skyline, customers must upgrade to Skyline Collector 1.4. The Release Notes for Skyline Collector 1.4 can be found here.

To upgrade to Skyline Collector 1.4, either enable Auto-Upgrade within Skyline Collector 1.3, or login to the Skyline Collector VAMI and check for and install updates.

VMware Skyline documentation is now available on VMware Docs. Visit VMware Docs for instructions to enable Auto-Upgrade or manually upgrade your Skyline Collector.

vSAN Proactive Findings

The following are two of the vSAN proactive findings being delivering in Skyline.

Proactive Finding: Internal vSAN Memory (LSOM) or SSD Device Congestion

For this finding, Skyline utilizes the VC_EVENT endpoint to check for the vSAN LSOM congestion state exceeded message. If the congestion state exceeded message is observed by Skyline, this proactive finding will appear within your next Operational Summary Report (OSR).

If a virtual machine, or virtual machines, perform a high number of write operations, write buffers could fill up on flash cache devices. These buffers must be de-staged to magnetic disks in hybrid configurations. De-staging can only be performed at a rate at which the magnetic disks in a hybrid configuration can handle.

vSAN Proactive Finding: vSAN memory or SSD congestion reached threshold limit

VMware Knowledge Base article 2071384 provides you with information to remediate this issue.

Proactive Finding: H730 Mini-Controller running 25.5.3.0005 Firmware may cause vSAN Host Instability

This finding determines if the H730 RAID Controller is being utilized for vSAN. If the H730 RAID Controller is being utilized, Skyline then checks the version of firmware. If the firmware version is 25.5.3.0005, this proactive finding is added to the customer’s Operational Summary Report (OSR).

VMware Knowledge Base (KB) article 52783 is provided within the proactive finding. This KB article provides additional symptoms related to this potential issue, such as specific entries in log files. This issue is resolved in firmware version 25.5.3.0006. Additionally, the link to the PowerEdge RAID Controller H730 support page is provided within the KB article.

If your vSAN environment matches the characteristics detailed in either of these proactive findings, you can expect to see these vSAN proactive findings in your OSR. These are just two examples of the vSAN proactive findings now available within Skyline. There are more vSAN proactive findings available today, and we will continue to add new vSAN proactive findings in the future.

vSAN proactive support with Skyline does not replace vSAN Support Insight. We are continuing to evaluate how to utilize the information available within both Skyline and Support Insight to deliver a single, holistic support experience for our customers.

Additional vSphere Proactive Findings

While we’re on the topic of new proactive findings added to Skyline, I wanted to highlight two vSphere proactive findings added a short-time ago.

Proactive Finding: Network becomes Unavailable with ntg3 Driver on ESXi 6.5

This finding determines if the native ntg3 driver is being used on a passthrough Broadcom Gigabit Ethernet Adapter in your vSphere environment. If it is, it is possible that the network on the ESXi 6.5 host becomes unavailable. To resolve this potential issue, the recommendation is to run the ntg3 driver in legacy mode. As with all of the proactive findings delivered within the Operational Summary Report (OSR), a Knowledge Base (KB) article is provided for your reference. For this particular finding, KB article 2150889 is provided.

Proactive Finding: ESXi 6.5 host fails with PSOD when IPv6 disabled

This finding is interesting because there is no resolution at this time. If you disable IPv6 within ESXi 6.5, the ESXi host could fail with a purple screen of death (PSOD). To workaround this issue, enable IPv6. Additional information, including log excerpts, are provided within KB 2150794.

You’re probably thinking, why would Skyline alert me of a potential issue that does not have a resolution. First, one goal of Skyline is to notify customers of potential issues. In most instances, a resolution is provided for the potential issue. For this finding, a workaround is provided. However, once a resolution is available, customers will be notified that the KB article has been updated, and that a resolution is now available for this potential issue. By better understanding how our customer’s are utilizing our products and services, we can better provide relevant, personalized information and recommendations.

From VMware Docs, how to enable or disable IPv6 on an ESXi host.

Conclusion

We continue to expand the features and functionality available within Skyline. vSAN is the latest product to be added, joining VMware vSphere and VMware NSX. We will be announcing additional features and functionality for Skyline in less than two weeks at VMworld US. If you’re attending VMworld US and want to learn more about proactive support with Skyline, keep an eye out for our upcoming blog post that will provide details for where to find Skyline content at VMworld.

Additionally, follow @VMwareCSE (VMware Customer Support Experience) on Twitter for additional information related to proactive support with Skyline, along with Communities, Intelligent Search, My VMware and other VMware customer support programs.

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New KB articles published for week ending 11th August 2018

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Aug 142018
 
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VMware NSX for vSphere

Publishing Distributed Firewall rules fails with error “Unmatched rules found in the configuration”
Date Published: 2018-08-09

Environments running vRNI 3.8 with NSX may experience NSX Controller memory issues and interruption to networking
Date Published: 2018-08-09

VMware ESXi

SNMPD crashes frequently after upgrading to ESXi 6.7
Date Published: 2018-08-08

VMware Horizon

Instant Clone Pool creation might fail
Date Published: 2018-08-07

VMware vCenter Server

Custom permissions are not working as expected after upgrading/migrating from vCenter Server 6.0 to 6.5
Date Published: 2018-08-11

VMware vCloud Availability for vCloud Director

“Internal server error” message when running the vcav org-vdc enable-replication command on the vCloud Availability Installer
Date Published: 2018-08-06

Understanding the replication disk space for an Outgoing Replication to vCloud Availability for vCloud Director
Date Published: 2018-08-06

How to determine the current storage used by replication instances via the vCloud Availability for vCloud Director API
Date Published: 2018-08-08

“Unable to delete principal with username com.vmware.vr-…” error when deploying vCloud Availability for vCloud Director
Date Published: 2018-08-09

VMware vRealize Log Insight

Exporting Hosts Return Incomplete Results vRealize Log Insight 4.x
Date Published: 2018-08-08

Update or Delete on Shared Extracted fields take a long time in vRealize Log Insight 3.x and up
Date Published: 2018-08-09

VMware vRealize Operations for Horizon

The Total Logon Time metric displays “No Data” in vRealize Operations for Horizon 6.x
Date Published: 2018-08-09

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Top vSAN product articles for July 2018

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Aug 142018
 
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  1.  Component metadata health check fails with invalid state error
  2. “Host cannot communicate with all other nodes in vSAN enabled cluster” error
  3. vCenter Server 6.0 Update 2 displays on non-vSAN enabled ESXi hosts displays the message: Retrieve a ticket to register the vSAN VASA Provider
  4. Status of TLSv1.1/1.2 Enablement and TLSv1.0 Disablement across VMware products
  5. The ramdisk ‘vsantraces’ is full
  6. Cannot view or add vSAN Storage Providers in the vSphere Web Client
  7. Certification of Dell PERC H730 and FD332-PERC Controllers with vSAN 6.x
  8. “An error occurred while consolidating disks: msg.disklib.NOSPACE” in vSAN
  9. ESXi host in a vSAN cluster reports a warning alarm: Host vendor provider registration
  10. vSAN host may encounter a purple diagnostic screen during performance statistics updates
  11. Creating or editing a virtual machine Storage Policy to correct a missing vSAN VASA provider fails
  12. “Unexpected status code: 503” error in vSAN health check plug-in
  13. “Unable to register file system <UUID> for APD timeout notifications: Inappropriate ioctl for device” message in vSAN
  14. vSAN disk components are marked ABSENT after enabling CBT
  15. vSAN 6.2 hybrid disk group performance degradation
  16. Local Disks goes into Permanent Device Loss (PDL) state with inbox drivers for mpt2sas
  17. VMware vSAN datastore not listed as a matching datastore when creating a storage based policy
  18. vSAN CLOMD daemon may fail when trying to repair objects with 0 byte components
  19. “Failed to create directory” error when running vSAN 5.5/6.x
  20. “Virtual SAN Disk Balance” warning alarm during vSAN health check

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Top NSX for vSphere product articles for July 2018

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Aug 142018
 
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  1. Virtual machine in ESXi is unresponsive with a non-paged pool memory leak
  2. VMs running on ESXi 5.5 with vShield endpoint activated fails during snapshot operations
  3. Performing vMotion or powering on a virtual machine being protected by vShield Endpoint fails
  4. When using VMware vShield App Firewall, virtual machines fail to connect to the vSwitch/vDS/network with the error: Failed to connect virtual device Ethernet0
  5. “The pending transaction requires xxx MB free space” error when installing VIBs
  6. Installing VMware vShield App fails with the error: Previous installation of host services encountered an error
  7. ESXi 5.5 and 6.0 hosts fail with a PSOD: VMCIEventDelayedDispatchCB@com
  8. Systems running MOVE Agentless 3.0 on ESXi 5.5 suffer performance issues or become unresponsive
  9. ESX/ESXi 4.1 Update 2 host with vShield Endpoint 1.0 installed fails with a purple diagnostic screen mentioning VFileFilterReconnectWork
  10. Degraded Windows network file copy performance after full ESXi 5 VMware Tools installation
  11. Status of TLSv1.1/1.2 Enablement and TLSv1.0 Disablement across VMware products
  12. Windows virtual machines using the vShield Endpoint TDI Manager or NSX Network Introspection Driver (vnetflt.sys) driver fails with a blue diagnostic screen
  13. Network connectivity issues after upgrade in NSX/VCNS environment
  14. Slow VMs after upgrading VMware Tools in NSX and vCloud Networking and Security
  15. vShield Manager appliance system disk is full in VMware vCloud Networking and Security 5.5.x
  16. NSX Controller disconnected or isolates intermittently
  17. Duplicate VTEPs in ESXi hosts after rebooting vCenter Server
  18. NSX is unavailable from the vSphere Web Client Plug-in
  19. Guest Introspection memory usage spikes to 90+% or you see the error: “Lost communication with ESX module” in NSX-V 6.2.x and 6.3.x
  20. After upgrading to VMware ESXi 5.5 Patch Release ESXi550-201504002, virtual machines using VMware NSX for vSphere 6.x or Cisco Nexus 1000v are unable to communicate across hosts

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Top vSphere product articles for July 2018

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Aug 142018
 
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  1. “The transaction log for database ‘VIM_VCDB’ is full” error on a Microsoft SQL DB server
  2. ESXi 5.5 Update 3b and later hosts are not manageable after an upgrade
  3. “Host IPMI system event log status” alarm in vCenter Server
  4. Determining where growth is occurring in the vCenter Server database
  5. ESXi host disconnects intermittently from vCenter Server
  6. Troubleshooting the vCenter Server service
  7. Investigating the health of a vCenter Server database
  8. Required VMware vCenter Converter ports
  9. The vpxd process becomes unresponsive after upgrading to vCenter Server 5.5/6.0
  10. Storage vMotion migration fails with the error: The method is disabled by ‘SYMC-INCR dd-mm-yyyy hh:mm
  11. Troubleshooting checklist for VMware Converter
  12. vCenter Server 5.5 fails to start after reboot with the error: Unable to create SSO facade: Invalid response code: 404 Not Found
  13. Unable to log in to the root account of vCenter Server Appliance
  14. Upgrading to VMware Tools 5.1 reports the message: Error in the RPC receive loop: RpcIn: Unable to send
  15. ESXi hosts fail to mount VMFS5 volumes that are formatted with ATS-only capabilities
  16. After making a change or restarting vCenter Single Sign-On server system, vCenter Server 5.1.x fails to start
  17. “could not open/create change tracking files” error when powering on VM
  18. Failed to verify the SSL certificate” after upgrading to vCenter Server 5.5 U1 or later
  19. vCenter Server 5.x fails to start with the error: Failed to add LDAP entry
  20. Enabling the Update Manager plug-in fails with the error: database unavailable or has network problems

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New KB articles published for week ending 04th August 2018

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Aug 072018
 
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VMware ESXi

VMware vSphere ESXi 6.5 Published “backtrace SCSI_DeviceClusteringClearState” PSOD in ESXi 6.5 Update 2
Published Date: 03-08-2018

VMware ESXi 6.0.x, VMware ESXi 6.5.x, VMware ESXi 6.7.x Published Palo Alto Networks Panorama 8.1.1, PAN-OS 8.1.0, NSX Plugin 2.0 integration with NSX 6.3/6.4/6.4.1 on vSphere 6.0/6.5/6.7
Published Date: 31-07-2018

VMware vSphere ESXi 6.0 Published Mouse pointer is not working on VMware vSphere Web Client
Published Date: 02-08-2018

ESXi sending frequent false SNMP traps for VM Heartbeat
Published Date: 02-08-2018

VMware Horizon

VMware Horizon 7.x Published Virtualization Pack for Skype for Business always route calls through the Mediation Server
Published Date: 30-07-2018

VMware Horizon 7.x Published Unable to launch HTML Access Sessions
Published Date: 30-07-2018

VMware Horizon View, VMware Horizon 7.x, VMware Horizon 6 Published Smart Card Redirection using PCoIP or Blast fails in EDGE and IE with Enhanced Protection Mode
Published Date: 02-08-2018

VMware Cloud on AWS

vCenter Cloud Gateway Deployment Fails during Firstboot while Starting VMware Analytics Service
Published Date: 04-08-2018

VMware SDDC Manager

VMware SDDC Manager 2.3.x Published How to add an untrusted certificate to the truststores in VMware Cloud Foundations
Published Date: 02-08-2018

VMware SDDC Manager 2.3.x, VMware SDDC Manager 2.2.x Published Deleting workload domain workflow failed at “Cleanup VC References in PSC” in VMware Cloud Foundation
Published Date: 02-08-2018

VMware SDDC Manager 2.3.x Published Imaging a node using VIA fails with an error “[ERROR] Failed to obtain from PT Agent :Failed to get disk information via PT Agent Service”
Published Date: 30-07-2018

VMware Integrated OpenStack 5.x

VIO LDAP configuration fails with multiple domain controllers listed
Published Date: 02-08-2018

VMware vRealize Operations Manager

Missing or Stopped Virtual Machine Guest Metrics in vRealize Operations Manager 6.x
Published Date: 31-07-2018

VMware vCenter Server

Smart Card Authentication Fails after Upgrading to vCenter 6.7 with: “Failed in account linking using certificate SAN”
Published Date: 03-08-2018

VMware vSphere Integrated Containers

VIC Reports Tag Not Found In Registry For Images On Docker Store
Published Date: 04-08-2018

VMware vCloud Availability for vCloud Director

The HCS configuration and extension check fails with a custom RabbitMQ vhost in vCloud Availability for vCloud Director
Published Date: 31-07-2018

“Invalid Payload” error when migrating a replication to another datastore via the vCloud Availability Administration Portal
Published Date: 31-07-2018

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