Jun 162012
 

 Partners, we know that summer vacation is just around the corner, so be sure you start your summer essentials checklist:
Screen shot 2012-06-15 at 3.39.09 PM

Looks like you are not quite ready to say, “bon voyage” just yet.

As part of the migration to the My VMware portal, we are asking all Partners to enter an "Entitlement Account" (EA) number on all purchase orders for existing customers. If your customer has transacted with VMware before, they will have an EA number and can find it by logging on to the My VMware portal. In the event that you do not receive an EA number from your customer, you can use the Partner EA Lookup Tool to search for your customer's correct EA number.

Learn more about the EA Lookup Tool, order processing and EA consolidation today.

Screen shot 2012-06-15 at 3.35.03 PM

Now you should have all the tools you need to complete that final check mark on your list.  

-The VMware Partner Network Team

Jun 122012
 

Doug Smith As VMware continues to help propel the rapid growth of cloud computing, we’re strengthening our go-to-market partnering strategy to capitalize on the massive cloud-based services opportunities for our Partners. Today, I am pleased to announce the launch of our newest VMware Partner Network program -  the Consulting and Integration Partner Program, or “CIPP”, which expands our focus and Partner investments in driving deeper, richer services partnerships across the VMware Partner Network. 

VMW_12Q1_VPN_Eco_wheel_ppt
According to Forrester, the global IT spending on private cloud services is projected to grow to $41.5B by 2015. We believe CIP partners are uniquely positioned to capitalize on this opportunity because of their deep expertise and Trusted Advisor status they earned with their customers.

The combination of public and private cloud environments is driving a tremendous amount of architectural and application integration/migration work. This includes delivering cloud-based business-critical applications and infrastructure that allows service partners not only to differentiate themselves, but also maximizes the value of their offerings while promoting a new business model. We recognize that moving to a cloud-based platform can present new challenges for service partners.

 VMware created CIPP as part of our partnering commitment to better recognize and leverage the immense value that is created by the services and consulting centric partner community. We also designed this program to align to how CIP partners go-to-market, while continuing our tradition of rewarding partners,  providing IP around key solution areas, and working collaboratively to drive successful engagements with our joint Customers. I’d like to highlight some of the key benefits of the CIPP program:

  • Optimized Enablement & IP Sharing
  • Go-to-market Initiatives & Solution Development
  • Partner Differentiation within the VMware Partner Network
  • Rewards for Influence and Advantage+ Program Expansion

Congratulations to our Partner Programs team for delivering this world-class program! After spending many months working with Consulting and Integration Partners to understand their particular needs in this evolving landscape, we are delighted to launch this new VPN offering. Learn more here. VPN Partners can learn more on Partner Central.


-Doug Smith, VP, Partner Strategy & Operations

Jun 112012
 

To all the VMware champions out there, there’s a new place to go to hear the truth from VMware about our competitors claims. Check out the Get the Facts site where we debunk claims from the industry with third party testing and provide just the facts. You’ll find out why VMware remains the proven leader, providing customers higher value for their virtualization and cloud infrastructure investment. There is also a chance for you to hear directly from customers on why they chose VMware solutions.  Visit the site today to educate yourself on how to position VMware against competition.

Screen shot 2012-06-11 at 8.32.33 AM

-The VMware Partner Network Team

Jun 052012
 

SurveyVMware is asking for feedback today via an email from Allegiance, our third party vendor. Please encourage your customers to complete the survey and share their thoughts with us. We want to find out what our customers think about VMware; what we're doing well, what we need to change, and how we can do better. Your encouragement is vital. Thank you for being a Customer Advocate! For questions, please contact: customerfeedback@vmware.com.

ChannelPro-SMB Readers’ Choice Awards – VMware Named The Best Virtualization Vendor

 Allgemein, Knowledge Base, Updates, VMware, VMware Partner, VMware Virtual Infrastructure, VMworld / VMworld Europe, vSphere  Kommentare deaktiviert für ChannelPro-SMB Readers’ Choice Awards – VMware Named The Best Virtualization Vendor
Jun 012012
 

VMware has been named a winner in the 2012 ChannelPro-SMB Readers’ Choice Awards in the category of Best Virtualization Vendor, as well as a runner-up in the categories of Vendor Partner Program: Best Sales Support, Vendor Partner Program: Best Technical Support, and Vendor Partner Program: Best Training Programs.

Readers of ChannelPro-SMB were invited to participate in the channel's first SMB-focused Readers' Choice Awards by casting their votes for the most SMB- and partner-friendly products, technologies, services, programs, and professional organizations in the channel today, via the publication's website. For each category, readers were asked to select the option that best satisfies the unique business requirements, work styles, and budgets of their small and midsize business clients, as well asthose that best serve their own partner organizations.Readerschoice

The multiple-choice survey, which provided space for write-in responses, was fielded in Q1 2012 and drew participation from nearly 1,000 VARs, MSPs, systems integrators, custom builders, and IT consultants in the channel.

Thank you!  

An award like this isn’t possible without our amazing customers.  Thanks to your feedback, inspiration and insight, you push us to go farther… to offer more… to innovate and help you change the way IT can impact business results.

Don’t think that we plan to stop now… there is more to come!

Calling all SMB Partners – It’s Not Too Late to Leverage the SMB TownHall Content

 Allgemein, Knowledge Base, Updates, VMware, VMware Partner, VMware Virtual Infrastructure, VMworld / VMworld Europe, vSphere  Kommentare deaktiviert für Calling all SMB Partners – It’s Not Too Late to Leverage the SMB TownHall Content
Mai 212012
 

Brandon SDid you miss the Virtual SMB Partner Town Hall & Summit on May 17th? If so, it’s not too late to view the videos or download the presentations directly from our Partner Virtual Event Platform. We’re giving partners 24x7 access to this material. You’ll find sessions covering a variety of topics, including my review of VMware’s SMB business, an update on Partner Program incentives, and training on VMware’s SMB Solution Stack.  Tune in to our guest speakers delivering their best strategies for successful sales demonstrations, creating compelling customer proposals and increasing deal size.  I found a lot of value in those sessions and I think you will too. In addition, we’ve posted a variety of SMB sales resources such as whitepapers, calls scripts and “cheat sheets”. In short, you’ll find all the enablement training and tools you need to help you successfully sell VMware solutions to your sub 1000 employee sized customers!

For all the Partners that were able to attend the SMB Summit – Thank you for making the time and please send us your feedback on the event. We’re always working on making things better and your guidance certainly helps. Click here to get view the material. Good Selling and let's finish Q2 strong!

Brandon Sweeney - VP, Channel Sales Americas

Together We Take Government IT Beyond! – Third Annual Federal Partner Exchange

 Allgemein, Knowledge Base, Updates, VMware, VMware Partner, VMware Virtual Infrastructure, VMworld / VMworld Europe, vSphere  Kommentare deaktiviert für Together We Take Government IT Beyond! – Third Annual Federal Partner Exchange
Mai 142012
 

Alex HartI would like to follow up on an article we posted last month, which introduced Federal Partner Exchange. The third annual VMware Federal Partner Exchange took place on April 5th. This all-day event was dedicated to our Federal Channel Partner community and is designed for sales, business development, technical and professional services personnel. The partners who attended this successful event were provided with valuable and action-packed tips, best practices, tools and contacts to help increase the velocity of their Federal sales. 


PEX 2
We heard great feedback from our partners about this event: Jason Chung, VP of Software Alliances, at MicroTech said, “Fantastic event to help us win in the Federal marketing with VMware” and Brittany Bigelow, Account Executive at August Schell said, “Great learning how to advance our partnership with VMware Federal on Cloud sales opportunities.” 
PEX
Missed out on attending the event? You can view photos from the event here or view the presentations here. The username is vmware and password is vmwarefedpex2011.

Reminder: US Federal Prospecting Day is confirmed for Tuesday, May 24! Save the date and expect more details in the next week.

If you have any questions about this event or other Federal segment marketing-related topics, please contact Giovanni Estrada at gestrada@vmware.com.

Alex Hart - Sr. Director, Public Sector Channel Sales

Mai 082012
 

Brandon SVMware is hosting our first SMB Partner Quarterly Townhall on May 17th and all of our SMB partners are invited to participate in this online event!  I’ll be kicking off the Townhall with a “State-of-the-SMB-Business” address, including an overview of VMware’s SMB strategy, our commitment to Partner incentives and investments, a look at the competitive landscape and the launch of our SMB Enablement Program. We’ll also have Russ Stockdale, VP & GM, Small and Mid-Size Business Products, deliver a presentation on VMware’s SMB Solution Stack.

We are especially excited about our guest speakers at the SMB Townhall: Dr. Tom Sant, Author of Persuasive Business Proposals; Founder and Principal, Hyde Park Partners; and Peter Cohen, Founder and Principal, The Second Derivative. Peter and Tom are two of the industry’s leading experts on sales & business development and we’ve invited them to share their expertise and discuss sales best practices for winning new business and increasing your profitability!

VMware’s success in the SMB space is dependent upon the success of our SMB Partners – so be sure to take advantage of this unique opportunity to get the latest SMB news and updates from VMware, as well as gain insights on sales strategies to help you close more business and increase deal size! There is enormous market opportunity in the sub-1000 employee segment as, together, we help our customers and prospects on their Journey to the Cloud.  We also have some great Customer, Partner and Partner Rep incentives to help close business in Q2 so please join on the 17th to learn more. Details can be found at www.vmware.com/go/partner/virtualexperience/smb.

Good Selling and see you on the 17th!

Brandon Sweeney - VP, Channel Sales Americas

Mai 042012
 

VivekEarlier this week you heard the announcement of how VMware Advances VMware View™ and End-User Computing Solutions for the Post-PC Era. The VMware end-user computing portfolio seeks to free employees and IT organizations from more than two decades of complex, device-centric computing, and delivers a more user-centric experience for the connected enterprise.

We know that many of you have customers who are anxiously awaiting the new capabilities and availability of View 5.1  and  VMware Horizion Application Manager 1.5. With this release, partners, you can help your customers:   

  • Significantly improve what they have now by virtualizing Windows applications and desktops with  View 5.1 and ThinApp.
  • Securely embrace the cloud at the pace of their business with the new VMware Horizon Application Manager 1.5 for policy management of public and private cloud assets
  • Escape to their cloud with new ways to manage data, deliver legacy applications and adopt new social applications, such as: 
    • Project Octopus - IT managed, secure data share and sync. Public Beta will be available in May.
    • Zimbra – Extensible email and collaboration platform
    • Socialcast - Enterprise social networking

 New on-demand video training sessions are now available – visit the Partner University EUC Home Page to find a list of on-demand video training sessions for Sales, Technical Pre-Sales and Technical Post-Sales.
Screen shot 2012-05-03 at 3.15.11 PM

The VMware End User Computing Learning Paths enable partners of all types to reiterate the EUC vision and articulate a unified VMware strategy as the leader in End User Computing and demonstrate our progress towards this goal. We wish you success and encourage you to get trained today!

 

Vivek Chhabria, Director, Global Partner Readiness

Mai 032012
 

On April 23, 2012, our security team became aware of the public posting of a single file from the VMware ESX source code dating back to 2004, and the possibility that more files may be posted in the near future. Ensuring customer security is our top priority. As a matter of best practices with respect to security, VMware strongly encourages all customers to apply the latest product updates and security patches made available for their specific environment. As part of its regular program of providing patches for security and other issues, VMware has accelerated the delivery of a set of software patches for specific product releases that may be exposed to increased risk. We encourage all customers to view the following links to determine if appropriate patches are available for products in their environment: kb.vmware.com/kb/2019941 and www.vmware.com/security/advisories/VMSA-2012-0009.html.

By applying the combination of the most current product updates and the relevant security patches, we believe our customer environments will be best protected. As is our practice, VMware will continue to assess any further security risks, and will continue to provide updates and patches as appropriate. 

As always, we welcome any security-related concerns to be shared with VMware via the following channels: 

 

Frequenty Asked Questions:

1. Are these software patches related to source code associated with the April 23rd incident?

VMware has consistently provided software updates and patches to help customers maintain the most reliable and secure environment. In light of the current circumstances, we have accelerated our most recent security patches and applied them to all affected currently supported products.

2. Is my environment at risk if I do not apply these latest patches?

VMware provides security updates and patches from time to time to mitigate known security issues that may put customer environments at risk. As a matter of best practice, we encourage customers to always apply the latest software updates and patches relevant to their environment. We encourage all customers to view the following link to determine if appropriate patches are available for products in their environment: http://kb.vmware.com/kb/2019941 and http://www.vmware.com/security/advisories/VMSA-2012-0009.html.

3. What does VMware do on a regular basis to secure its information?

VMware has a comprehensive Information Security Program in place. The Information Security Team is focused on effectively safeguarding VMware’s information, intellectual property, infrastructure, and users. The VMware Information Security Team effectively assesses and manages security risks across the enterprise based on the evolving landscape of threats, laws, regulations, and industry practices.

4.What does VMware do to ensure a secure customer virtual environment?

VMware uses a number of techniques during its software development cycle to improve upon the security of its products. These standard techniques include Threat Modeling, Static Code Analysis, Incident Response Planning, and Penetration Testing using both internal and external security expertise. VMware has an established security engineering group that integrates these techniques into the software development cycle, provides security expertise, guidance on the latest security threats and defensive techniques, and training within the development organization. This group is also responsible for driving VMware products through external security accreditations and certifications.

5. How are you keeping customers informed?

VMware will continue to update our public security blog with up-to-date communications and instructions, as well as inform customers through the VMware Product Support Center. 

Apr 262012
 

Sandra CheekMy VMware had a successful first week with our partners and customers across the globe. Early in the week, customers and partners experienced some issues with access and stability of the environment due to high-volume traffic. We are committed to providing an exceptional experience and are continuing to work through these matters.

 We appreciate your patience and support. Please continue to send us feedback! We’ve already made a lot of progress and your input is helping us target specific areas of concern, and guiding our improvement roadmap.

It is important for Partners to understand My VMware and its impact on your business. Learn more with My VMware: Partner Basics, a short five minute introduction to My VMware that covers the key things to you need to know. Then follow up with role-based training available on Partner University.  

Top Things You Need To Know:

1. Understand New Terms:

  • Entitlement Account (EA): All existing VMware customers have an account number that is crucial to all orders placed.
  • Super User (SU):  Every account must have a SU who is the primary contact between the customer account and VMware.
  • Procurement Contact (PC): This individual manages products and support information. Responsible for support levels & status compliance, renewal

2. Include the Entitlement Account (EA) Number with Orders

3. Use the EA Lookup Tool to find your customer's EA number

To learn more, Partners should start with the My VMware Partner Basics presentation, a five-minute training video that covers the basics they will need to know about My VMware.

Additional training, including role-based training is outlined below:

My VMware: Partner 101
A 20 minute eLearning course; pre-requisite for role-based My VMware training courses for Order Management, Tier 1 Customer Support and Customer Product Licenses/Support. (available: Chinese, Japanese, Korean, German, and French)

My VMware: Order Management Overview
A 10 minute eLearning course recommended training for all order desk personnel handling VMware orders and licensing. (available: Chinese, Japanese, Korean, German, and French)
 
My VMware: Providing Tier 1 Customer Support
A25 minute eLearning course recommended for partners delivering Tier 1 support to VMware customers. (available: Chinese, Japanese, Korean, German, and French)
 
My VMware: Managing Customer Product Licenses/Support
A 25 minute eLearning course recommended for partner managing licenses and support on behalf of their customers. (available: Chinese, Japanese, Korean, German, and French) 

vmLIVE  
 To date,  we have hosted 16 My VMware vmLIVE sessions. All vmLIVE recorded sessions can be found on Partner University

VMware License Expert 1.1 (VLE) has been updated to include My VMware. Current holder of the VLE accreditation will be encouraged to complete the upgrade path. Please visit Partner University for more information.

Additional Resources:
o   Partner Central
o   My VMware Partner Microsite
o   Partner FAQs  

Sandra Glaser Cheek, Director, Global Partner Communications and Programs Marketing

Apr 242012
 

Yesterday, April 23, 2012, our security team became aware of the public posting of a single file from the VMware ESX source code and the possibility that more files may be posted in the future. The posted code and associated commentary dates to the 2003 to 2004 timeframe.

The fact that the source code may have been publicly shared does not necessarily mean that there is any increased risk to VMware customers. VMware proactively shares its source code and interfaces with other industry participants to enable the broad virtualization ecosystem today. We take customer security seriously and have engaged internal and external resources, including our VMware Security Response Center, to thoroughly investigate. We will continue to provide updates to the VMware community if and when additional information is available at http://blogs.vmware.com/security/

Iain Mulholland
Director, VMware Security Response Center

Apr 182012
 

My VMware, the new integrated self-service site, ensures that your interactions and that of your customers, will be simplified and streamlined when engaging VMware in the ordering process.

vmLIVE training is available beginning Monday morning with a My VMware – Overview (see vmLIVE schedule below for details)

To get started, complete:
 
My VMware: Partner Basics
A short five minute training module that covers the basics you need to know now. This training is required for all partners.
 
Follow up with a deeper dive into My VMware with the following course available on Partner University:
 
My VMware: Partner 101
A 20 minute eLearning course; pre-requisite for role-based My VMware training courses for Order Management, Tier 1 Customer Support and Customer Product Licenses/Support. (available: Chinese, Japanese, Korean, German, and French)
 
My VMware: Order Management Overview
A 10 minute eLearning course recommended training for all order desk personnel handling VMware orders and licensing. (available: Chinese, Japanese, Korean, German, and French)
 
My VMware: Providing Tier 1 Customer Support
A 25 minute eLearning course recommended for partners delivering Tier 1 support to VMware customers. (available: Chinese, Japanese, Korean, German, and French)
 
My VMware: Managing Customer Product Licenses/Support
A 25 minute eLearning course recommended for partner managing licenses and support on behalf of their customers. (available: Chinese, Japanese, Korean, German, and French)
 
VMware is also hosting a global vmLive series dedicated to My VMware training.

vmLIVE Schedule
 
PLEASE NOTE: Some of the vmLIVE session dates have changed. If you previously signed up for a vmLIVE session, please validate that you are signed up for the correct session

Date

Coverage for NORAM, LATAM, EMEA

San Francisco (PDT)

New York (EDT)

London (WEST)

16-Apr

My VMware Overview

Replay available



17-Apr

My VMware - Processing VMware Orders (for order desk personnel)

Replay available


 

18-Apr

My VMware - Providing Customer Support (for partner Tier 1 support personnel)

8am

11am

4pm

23-Apr

My VMware - Managing Licenses and Support on your customer's behalf

8am

11am

 

Date

Coverage for APJ

Sydney (AEST)

Singapore (SGT)

San Francisco (PDT)

17-Apr

My VMware Overview

Replay Available



18-Apr

My VMware - Processing VMware Orders (for order desk personnel)

Replay Available



19-Apr

My VMware - Providing Customer Support (for partner Tier 1 support personnel)

1pm

11am

8pm (18th)

24-Apr

My VMware - Managing Licenses and Support on your customer's behalf

1pm

11am

8pm (23rd

VMware License Expert 1.1 (VLE) has been updated to include My VMware. Current holder of the VLE accreditation will be encouraged to complete the upgrade path. Please visit Partner University for more information. Also note that log-in credentials for My VMware are different than your Partner Central credentials. Email myvmware-help@vmware.com with any questions about this. 

Apr 042012
 

Sandra CheekDon’t miss Federal Partner Exchange (FEDPEX) taking place on April 12th at the Ritz-Carlton in Tysons Corner!

This all-day event is dedicated to our Federal Channel Partner community and is designed for sales, business development, technical, and professional services personnel. Come gear up your business and your team to win in the federal market as we enable our federal customers to transform their organizations and optimize their cloud and virtualization needs.

Meet our featured speakers and view the full agenda!

Brian Gammage, VMware Chief Market Technologist, End User Computing, works closely with customers and our product teams to define the customer journey to a modern end-user computing model that leverages cloud computing to securely deliver access to applications and data from any device, where and when a user needs it. He will be speaking on VMware's vision and strategy for end user computing.

David S. Linthicum, CTO and Founder of Blue Mountain Labs, is an internationally recognized industry expert and thought leader, and the author and coauthor of 15 books on computing, including the best-selling Enterprise Application Integration. He will be speaking on the path to cloud migration.

Agenda - Click here to view the full agenda with speakers!

Date: Thursday, April 12, 2012

Time: 7:30AM - 6:30PM

Location:
The Ritz-Carlton Tysons
1700 Tysons Boulevard
McLean, VA 22102
703-506-4300
Map and Directions Register Now!

 Sandra Glaser Cheek - Director, Global Partner Communications and Partner Programs Marketing

Apr 042012
 

SheelaMy VMware will dramatically improve the way you and your customers manage your VMware product licenses and support. Using this new, integrated, account-based site, you’ll be able to view and manage your product licenses and support through intuitive step-by-step screens for faster access to critical functions. My VMware will provide easy, logical navigation to the information you need, and the tasks you need to perform.

One of the key benefits of My VMware is the ability to access and manage product licenses and support at a company account level, versus the current email domain structure. This will make it easier to keep track of VMware products and support as your organization grows or changes. The new folder structure will give you the freedom to organize your products and licenses in a manner that makes the most sense for your organization.

My VMware integrates several previously separate portals and presents your order history, product licenses, support contracts, support requests and more, through this one site. You can easily assign permissions for viewing and managing license keys, creating support requests, and performing various other tasks within the account for more control and better security.

As a VMware partner, you’ll have all the same benefits as customers using My VMware to manage your NFRs, IULs and other VMware products.

My VMware Partner Training

My VMware Partner FAQ

The TAP team is standing by to answer your questions and help you through the transition.

Sheela Toor
Program Manager, TAP Program Communications