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VMware Horizon

Horizon 7.5 JMP server installation may write SQL username and password to a log file
Published Date:6/20/2018

VMware SDDC Manager

Network port requirements for VMware Cloud Foundation for Service Providers
Date Published:6/19/2018

How to manually repopulate the /backup partition of the sddc-manager-utility VM with NSX and node/host backup data on VMware Cloud Foundation
Date Published:6/18/2018

VMware Site Recovery Manager

Unable to modify/repair/uninstall SRM service 6.1
Date Published:6/19/2018

VMware vCenter Lifecycle Manager

vRealize Operations Manager UI access from vIDM app catalogue displays a 404 error
Date Published:6/20/2018

Unable to perform snapshot/upgrade of imported environment when the VM imported has a hostname
Date Published:6/20/2018

Creating a snapshot of a vRealize Suite product from vRealize Suite Lifecycle Manager might fail
Date Published:6/20/2018

VMware vCenter Server Appliance

VPXD stops responding and reports error: “Double register of key: ‘vm-XXX’ and name: ”
Date Published:6/19/2018

VMware vCloud Availability for vCloud Director
Date Published:6/18/2018

VMware vCloud Director for Service Provider

Cannot connect to virtual machine console on vCloud Director 8.x
Date Published:6/17/2018

VMware View

Display autofit does not work properly with blast and HTML access when connecting to VDI installed View Agent 6.2.6.
Date Published:6/22/2018

VMware vRealize Suite Lifecycle Manager

Cannot enter details for User DN if LCM is upgraded from 1.0/1.1 with pre-integrated VMware Identity Manager (vIDM)
Date Published:6/18/2018

vRealize Operations Manager deployment fails when connecting to vIDM
Date Published:6/20/2018

Pre-check succeeds but vRealize Operations Manager deployment fails due to insufficient disk space
Date Published:6/20/2018

Resume request fails to load vRealize Automation 7.3 product details
Date Published:6/20/2018

VMware vSphere Replication

VAMI page not accessible after upgrading to vSphere Replication 6.5.1.3
Date Published:6/19/2018

The post New KB articles published for week ending 24th June 2018 appeared first on Support Insider.

As part of our goal to continuously improve the customer support experience, Technical Support Engineers (TSEs) can now interactively view the proactive findings and recommendations delivered to customers today within the Skyline Operational Summary Report (OSR). Additionally, within the findings and recommendations, TSEs can view customer environment inventory information along with all Support Requests (SRs) for the particular customer they are assisting. All of this together enables Global Support Services (GSS) to better help our customers. These new capabilities are only available to those customers who have adopted VMware Skyline.

VMware Skyline is available globally to Premier Services customers along with a select number of Production Support customers. If you are interested in receiving proactive support from VMware, show your interest by signing-up for the Managed Access Program. We will continue to invite customers from the Managed Access Program as we scale proactive support services. Additionally, you can ask your VMware Account Team for information about how we’re radically transforming the customer support experience.

Going Beyond Break/Fix

When the circumstances exist that a SR is needed to troubleshoot an issue, TSEs will help the customer resolve the issue. Additionally, they can now review the customer’s proactive findings and recommendations as part of the SR process.

Perhaps the customer experienced an issue that was discovered by Skyline. In that instance, the TSE can immediately assist the customer with determining how many additional objects could be impacted by the same issue. TSEs can now help answer the question, how many more objects could be impacted by the same issue. Furthermore, the recommendation to resolve the issue has already been found, helping expedite the resolution of the issue across all impacted and potentially impacted objects.

Or, if a customer experiences an issue that requires a patch or update, the TSE can review the proactive findings and recommendations to determine if the patch or update required to resolve the original issue, could also resolve additional potential issues. This is not always the case, however, with more information available to TSEs, the better enabled they are to help customers.

Interactive findings and recommendations

Finding Potential Issues

TSEs can now view customer proactive findings and recommendations within a SaaS-based web application. This allows for better search and filter capabilities of findings and recommendations. TSEs can sort by issue severity, quickly looking at all critical findings within a customer’s environment. Or, a TSE can filter for only network-related findings if assisting a customer with a network-related SR. All of this together better enables our TSEs to better serve our customers and assist them beyond just problem resolution.

Technical Support Engineers can sort by issue severity or filter by compute, network or storage

Conclusion

Today, customers who have adopted proactive support with VMware Skyline receive an OSR. Within the OSR, customers are proactively notified of potential risks within their environment. Additionally, recommendations are provided for how to remediate those potential risks. Now, TSEs have this same information at their fingertips and can help customers with understanding potential risk within their VMware environment.

These new enhanced support capabilities are only available to customers who are receiving proactive support with VMware Skyline. This is just one of many steps VMware is taking is radically transform the customer support experience. Additional information about VMware Skyline is below.

Additional Resources

• VMware Skyline
• Managed Access Program (Sign-Up for VMware Skyline)
• Frequently-Asked Questions
• VMware Skyline Community

The post Proactively Identifying Potential Risk with VMware Skyline appeared first on Support Insider.

1. Component metadata health check fails with invalid state error
2. “Host cannot communicate with all other nodes in vSAN enabled cluster” error
3. vCenter Server 6.0 Update 2 displays on non-vSAN enabled ESXi hosts displays the message: Retrieve a ticket to register the vSAN VASA Provider
4. Status of TLSv1.1/1.2 Enablement and TLSv1.0 Disablement across VMware products
5. The ramdisk ‘vsantraces’ is full
6. Cannot view or add vSAN Storage Providers in the vSphere Web Client
7. Certification of Dell PERC H730 and FD332-PERC Controllers with vSAN 6.x
8. Best practices for vSAN implementations using Dell PERC H730 or FD332-PERC storage controllers
9. “An error occurred while consolidating disks: msg.disklib.NOSPACE” in vSAN
10. ESXi host in a vSAN cluster reports a warning alarm: Host vendor provider registration
11. vSAN host may encounter a purple diagnostic screen during performance statistics updates
12. Creating or editing a virtual machine Storage Policy to correct a missing vSAN VASA provider fails
13. VMware vSAN 6.2 on disk upgrade fails due to CBT enabled virtual disks
14. vSAN Build Recommendation Engine Health fails
15. Unexpected status code: 503? error in vSAN health check plug-in
16. vSAN disk components are marked ABSENT after enabling CBT
17. vSAN 6.2 hybrid disk group performance degradation
18. “Unable to register file system <UUID> for APD timeout notifications: Inappropriate ioctl for device” message in vSAN
19. Local Disks goes into Permanent Device Loss (PDL) state with inbox drivers for mpt2sas
20. VMware vSAN datastore not listed as a matching datastore when creating a storage-based policy

The post Top 20 vSAN articles for May 2018 appeared first on Support Insider.

1. “The transaction log for database ‘VIM_VCDB’ is full” error on a Microsoft SQL DB server
2. ESXi 5.5 Update 3b and later hosts are not manageable after an upgrade
3. “Host IPMI system event log status” alarm in vCenter Server
4. Determining where growth is occurring in the vCenter Server database
5. ESXi host disconnects intermittently from vCenter Server
6. Troubleshooting the vCenter Server service
7. Investigating the health of a vCenter Server database
8. Failed to verify the SSL certificate for one or more vCenter Server Systems? error in the vSphere Web Client
9. Required VMware vCenter Converter ports
10. The vpxd process becomes unresponsive after upgrading to vCenter Server 5.5/6.0
11. Storage vMotion migration fails with the error: The method is disabled by ‘SYMC-INCR dd-mm-yyyy hh:mm’
12. Troubleshooting checklist for VMware Converter
13. vCenter Server 5.5 fails to start after reboot with the error: Unable to create SSO facade: Invalid response code: 404 Not Found 
14. Upgrading to VMware Tools 5.1 reports the message: Error in the RPC receive loop: RpcIn: Unable to send
15. Unable to log in to the root account of vCenter Server Appliance
16. ESXi hosts fail to mount VMFS5 volumes that are formatted with ATS-only capabilities
17. After making a change or restarting vCenter Single Sign-On server system, vCenter Server 5.1.x fails to start
18. could not open/create change tracking files? error when powering on VM
19. Failed to verify the SSL certificate” after upgrading to vCenter Server 5.5 U1 or later
20. vCenter Server 5.x fails to start with the error: Failed to add LDAP entry

The post Top 20 vSphere articles for May 2018 appeared first on Support Insider.

VMware vCenter Server

Upgrading Windows vCenter server 6.5 to vCenter server 6.7 fails when VMware vSphere authentication proxy service is started
Date Published: 2018/5/21

vCenter Server Appliance Management Interface might not display the vCenter Server 6.7.0a patch
Date Published: 2018/5/21

VMware vCenter Server Appliance

While migrating from a Windows vCenter Server to a 6.5 vCenter Appliance, one or more services fail to start
Date Published: 2018/5/21

VMware Integrated OpenStack

VIO Creating a compact mode cluster fails with error importing image into glance
Date Published: 2018/5/21

Datacenter

Hypervisor-Assisted Guest Mitigation for CVE-2018-3639 (Speculative Store Bypass)
Date Published: 2018/5/22

VMware vRealize Automation

vRA appliance stuck on “updating network config through vaos.service” during boot
Date Published: 2018/5/22

VMware vCloud Availability for vCloud Director

“[Code=503] Access Forbidden” error when logging into the vCloud Availabilty for vCloud Director Tenant Portal
Date Published: 2018/5/23

VMware SDDC Manager

The VMware Cloud Foundation 2.2 health check reports the Uplink port connection status as RED when a custom L3 uplink configuration is used.
Date Published: 2018/5/23

Workload domain creation fails on the vCenter: Configure LACP on VDS task.
Date Published: 2018/5/24

VMware vRealize Operations Manager

Clear Recent Tasks in vRealize Operations Manager 6.1 and Later
Date Published: 2018/5/23

Memory Usage % Metric in vRealize Operations Manager 6.7 always shows 97-100%
Date Published: 2018/5/24

VMware vSphere Update Manager

Upgrading VM Virtual Hardware through Update Manager 6.x fails on Linux Virtual Machines
Date Published: 2018/5/24

VMware Validated Design

SAIC SDI on VMware Validated Design 4.2
Date Published: 2018/5/24

VMware vRealize Suite Lifecycle Manager

Log bundle downloads, OVA mappings, and product deployments fail
Date Published: 2018/5/24

VMware vSphere ESXi

Low I/O performance using intel-nvme drivers 1.3.2.8-1OEM and 1.3.2.4-1OEM with block sizes larger than 4K
Date Published: 2018/5/24

VMware Cloud on AWS

DNS resolution not working for Windows VMs in VMC when VM IP is statically assigned
Date Published: 2018/5/24

The post New KB articles published for week ending 27th May 2018 appeared first on Support Insider.

We are excited to announce the release of the Skyline Collector 1.2. The Skyline Collector enables VMware Global Support Services (GSS) to deliver proactive support. With proactive support, GSS can notify you of potential issues and areas of risk within your vSphere and NSX environments. Most noteworthy, proactive support is available at no additional cost to customers with an active Production Support or Premier Services contract.

Please sign up for the Managed Access Program if interested in learning more about proactive support. Premier Services customers should contact their Support Account Manager/Support Account Engineer for information how they can begin receiving proactive support from VMware today.

GDPR Compliant

With the release of the Skyline Collector 1.2, Personally Identifiable Information (PII) is no longer sent to VMware as part of the collected product usage data. We identified a few scenarios where usernames and email addresses were collected within the product usage data. Now, with the release of the Skyline Collector 1.2, usernames and passwords are no longer sent to VMware within the collected product usage data.

Personally Identifiable Information (PII) no longer sent to VMware

Furthermore, once upgraded to the Skyline Collector 1.2, we have retroactively removed usernames and email addresses from previously collected product usage data. This completes the process of becoming GDPR compliant with regard to the product usage data collected by the Skyline Collector for the purpose of delivering proactive support.

You are required to upgrade to the Skyline Collector 1.2 to prevent PII from being sent to VMware. As an additional measure, any PII collected from previous versions of the Skyline Collector (1.1.x, 1.0) will be scrubbed from the system on a scheduled basis. For that reason, we recommend upgrading your Skyline Collector to 1.2 as soon as possible. We will be decommissioning earlier versions of the Skyline Collector in the future. Use the VAMI (Appliance Management UI) to check for and install Skyline Collector updates. You can access the VAMI by browsing to the IP address or FQDN of the Collector, port 5480 (i.e. IP address/FQDN:5480)

Check for and Install Updates to the Skyline Collector appliance within the VAMI.

NSX Manager

In the past, when configuring NSX for product usage data collection, credentials to both NSX Manager and the NSX Controllers were required. Skyline Collector 1.2 no longer requires direct access to NSX Controllers. For micro-segmentation and vShield endpoint customers, where NSX Controllers are not required, this further simplifies the Skyline Collector configuration process.

Add an NSX Manager wizard within the Skyline Collector 1.2.

The Skyline Collector requires a user with read-only permissions to NSX Manager. NSX Manager has a built-in, read-only role, named Auditor. We recommend creating a user with Auditor role permissions for adding an NSX Manager to the Skyline Collector for collecting product usage data.

Learn More About Skyline

You spoke, we listened. At VMworld 2017, during the Pat Gelsinger and Michael Dell QA session, the first question that was submitted by you, our customers, was regarding improving the overall quality of VMware support. VMware Skyline is just one of the ways we’re using a combination of technology and people to improve our customers’ support experience.

Watch and listen to Pat’s response during the QA session with Michael Dell during the Day 2 General Session at VMworld 2017.

Visit the VMware Skyline Overview page to learn more about proactive support delivered by VMware.

• VMware Skyline Overview Page

The post Introducing the Skyline Collector 1.2, Now GDPR Compliant appeared first on Support Insider.

VMware vRealize Operations Manager

Unable to select virtual distributed switch port groups while deploying vRealize Operations Manager through the plugin UI in vCenter
Date Published: 2018/04/30

Cassandra corrupted system schema files in vRealize Operations Manager 6.x
Date Published: 2018/04/30

VMware NSX-T

FQDN cannot be used for NSX Manager API in NSX-T Tile
Date Published: 2018/04/30

VMware vSphere Replication

Unable to upgrade replication server from 6.5.1 to 8.1.0.1 due to missing “vSphere_Replication_Migrate_AddOn_OVF10 ” file in the ISO
Date Published: 2018/05/01

VMware ESXi

VMware Products and Intel® Software Guard Extensions (Intel® SGX)
Date Published: 2018/05/01

Support for Lenovo System x and ThinkSystem series servers IMM providers on ESXi 6.7 and later
Date Published: 2018/05/01

VMware Response to Reports on Spectre-NG
Date Published: 2018/05/03

VMware SDDC Manager

The VMware Imaging Appliance (VIA) 2.3.2 virtual machine fails to boot when running on ESXi 6.5/6.7 or Fusion 10.1.1
Date Published: 2018/05/02

VMware vSAN

vSAN HCL DB up-to-date health check is red for the fresh deployment without internet access
Date Published: 2018/05/03

VMware NSX for vSphere

Hillstone CloudHive v2.5, NSX 6.3, 6.4 (vSphere 6.5, 6.0 and 5.5) and NSX 6.2.4 (vSphere 6.0 and 5.5)
Date Published: 2018/05/04

VMware Horizon

VMware View Connection Server and CVE-2015-9251
Date Published: 2018/05/06

VMware vRealize Business for Cloud Standard

Intermittent “Internal Error” while navigating to Cluster base rate option in Business Management tab
Date Published: 2018/05/06

The post New KB articles published for week ending 6th May 2018 appeared first on Support Insider.

1. Deploying NSX Controller fails in NSX-v 6.3.3 and 6.3.4
2. Guest Introspection memory usage spikes to 90+% or you see the error: “Lost communication with ESX module” in NSX-V 6.2.x and 6.3.x
3. ESXi 5.5 and 6.0 hosts fail with a PSOD: VMCIEventDelayedDispatchCB@com
4. Status of TLSv1.1/1.2 Enablement and TLSv1.0 Disablement across VMware products
5. At times certain controller APIs could fail due to cleanup of API server reference files
6. “No NSX Managers available” error in the vSphere Web Client
7. “The pending transaction requires xxx MB free space” error when installing VIBs
8. NSX Edge file system becomes Read-only
9. Upgrading from NSX-v 6.2.0, 6.2.1 and 6.2.2 to NSX-v 6.3.5 and later version fails
10. Guest Introspection status reports “Warning: Guest Introspection service not ready”
11. “Not Ready” Installation Status in NSX
12. Cannot save Microsoft Office files to a shared directory on a virtual machine protected by VMware vShield Endpoint and an agentless anti-virus solution
13. Creating Interface or sub interfaces on NSX-V 6.3.2/6.3.3/6.3.4 edges fails
14. Logging in to the NSX Manager Command Line Interface (CLI) as admin fails after upgrade
15. Virtual machines are stuck at 0% or 35% when powering on
16. EAM fails with OutOfMemoryErrors
17. vCenter Server access is blocked after creating a Deny All rule in DFW
18. Windows VM with NSX Network Introspection driver lose TCP connectivity
19. Backing up the NSX Manager to OpenSSH 7.x or later fails
20. Heartbeat failure error of non-existing hosts in NSX Manager

The post Top 20 NSX articles for April 2018 appeared first on Support Insider.