Morning all!
Here is another My VMware video for you which discusses and demonstrates how to divide your license keys using My VMware. This video is based on VMware Knowledge Base article Dividing license keys in My VMware (2006972).
TIP: You'll find a great deal of "How To" and Troubleshooting articles in our Knowledge Base by simply changing the product filter to "My VMware".
Hey there folks...
So in between all of the My VMware videos that we are going to be sharing over the next coming weeks, we will also be providing you with the usual product-orientated videos that you have come to love from us!
Here is a video covering a very cool aspect of our VMware Workstation product. Workstation version 8 introduced the ability to share your virtual machines with remote users. When you install VMware Workstation 8, virtual machine sharing and remote access are enabled by default. This feature is called VMware Workstation Server, and it starts when the host system starts.
A shared virtual machine can be accessed remotely by other instances of Workstation 8. Working remotely, you can create a new shared virtual machine, convert a standard virtual machine, or create a shared virtual machine clone of a standard virtual machine to the Server where the VMware Host Agent service manages them. Slick!
For more information, see VMware Knowledge Base article "Running VMware Workstation 8 as a server with shared virtual machines (2005585)".
Today we have another My VMware video for you which demonstrates how to upgrade your license keys using My VMware. This video is based on VMware Knowledge Base article Upgrading license keys in My VMware (2006974).
My VMware will transform your product license and support management experience by providing a new integrated, self-service, account-based interface focused on simplifying and streamlining your online activities with VMware. All VMware customers and partners are entitled to use this new site.
You will be able to find a great deal of "How To" and Troubleshooting based articles in our Knowledge Base by simply changing the product filter to "My VMware".
Over the coming weeks you will see various videos from us featuring various aspects of My VMware. Here's a video which demonstrates how to downgrade your license keys using My VMware. This video is based on VMware Knowledge Base article Downgrading license keys in My VMware (2006975).
My VMware will transform your product license and support management experience by providing a new integrated, self-service, account-based interface focused on simplifying and streamlining your online activities with VMware. All VMware customers and partners are entitled to use this new site.
You will be able to find a great deal of "How To" and Troubleshooting based articles in our Knowledge Base by simply changing the product filter to "My VMware".
My VMware, the new integrated self-service site, ensures that your interactions and that of your customers, will be simplified and streamlined when engaging VMware in the ordering process.
vmLIVE training is available beginning Monday morning with a My VMware – Overview (see vmLIVE schedule below for details)
To get started, complete:
My VMware: Partner Basics
A short five minute training module that covers the basics you need to know now. This training is required for all partners.
Follow up with a deeper dive into My VMware with the following course available on Partner University:
My VMware: Partner 101
A 20 minute eLearning course; pre-requisite for role-based My VMware training courses for Order Management, Tier 1 Customer Support and Customer Product Licenses/Support. (available: Chinese, Japanese, Korean, German, and French)
My VMware: Order Management Overview
A 10 minute eLearning course recommended training for all order desk personnel handling VMware orders and licensing. (available: Chinese, Japanese, Korean, German, and French)
My VMware: Providing Tier 1 Customer Support
A 25 minute eLearning course recommended for partners delivering Tier 1 support to VMware customers. (available: Chinese, Japanese, Korean, German, and French)
My VMware: Managing Customer Product Licenses/Support
A 25 minute eLearning course recommended for partner managing licenses and support on behalf of their customers. (available: Chinese, Japanese, Korean, German, and French)
VMware is also hosting a global vmLive series dedicated to My VMware training.
vmLIVE Schedule
PLEASE NOTE: Some of the vmLIVE session dates have changed. If you previously signed up for a vmLIVE session, please validate that you are signed up for the correct session
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Date |
Coverage for NORAM, LATAM, EMEA |
San Francisco (PDT) |
New York (EDT) |
London (WEST) |
|
16-Apr |
Replay available |
|||
|
17-Apr |
My VMware - Processing VMware Orders (for order desk personnel) |
Replay available |
|
|
|
18-Apr |
My VMware - Providing Customer Support (for partner Tier 1 support personnel) |
8am |
11am |
4pm |
|
23-Apr |
My VMware - Managing Licenses and Support on your customer's behalf |
8am |
11am |
|
Date |
Coverage for APJ |
Sydney (AEST) |
Singapore (SGT) |
San Francisco (PDT) |
|
17-Apr |
Replay Available |
|||
|
18-Apr |
My VMware - Processing VMware Orders (for order desk personnel) |
Replay Available |
||
|
19-Apr |
My VMware - Providing Customer Support (for partner Tier 1 support personnel) |
1pm |
11am |
8pm (18th) |
|
24-Apr |
My VMware - Managing Licenses and Support on your customer's behalf |
1pm |
11am |
8pm (23rd |
VMware License Expert 1.1 (VLE) has been updated to include My VMware. Current holder of the VLE accreditation will be encouraged to complete the upgrade path. Please visit Partner University for more information. Also note that log-in credentials for My VMware are different than your Partner Central credentials. Email myvmware-help@vmware.com with any questions about this.
Here is the third in a series of videos which are aimed at providing an early look and insight into the new My VMware portal whichjust launched this week. Learn about Entitlement Accounts below.
My VMware will transform your product license and support management experience by providing a new integrated, self-service, account-based interface focused on simplifying and streamlining your online activities with VMware. All VMware customers and partners may use this new site once we launch in 2012.
Additional information is available at http://www.vmware.com/my_vmware/overview.html
You will be able to find a great deal of "How To" and Troubleshooting based articles in our Knowledge Base at http://kb.vmware.com by simply changing the product filter to "My VMware"
Here is our second in a series of videos which are aimed at providing an early look and insight into the new My VMware portal which will be launching in 2012.
My VMware will transform your product license and support management experience by providing a new integrated, self-service, account-based interface focused on simplifying and streamlining your online activities with VMware. All VMware customers and partners may use this new site once we launch in 2012.
Additional information is available at http://www.vmware.com/my_vmware/overview.html
You will be able to find a great deal of "How To" and Troubleshooting based articles in our Knowledge Base at http://kb.vmware.com by simply changing the product filter to "My VMware"
This video is the first in a series of videos which are aimed at providing an early look and insight into the new My VMware portal which will be launching in 2012.
My VMware will transform your product license and support management experience by providing a new integrated, self-service, account-based interface focused on simplifying and streamlining your online activities with VMware. All VMware customers and partners may use this new site once we launch in 2012.
Additional information is available at http://www.vmware.com/my_vmware/overview.html
Don’t miss Federal Partner Exchange (FEDPEX) taking place on April 12th at the Ritz-Carlton in Tysons Corner!
This all-day event is dedicated to our Federal Channel Partner community and is designed for sales, business development, technical, and professional services personnel. Come gear up your business and your team to win in the federal market as we enable our federal customers to transform their organizations and optimize their cloud and virtualization needs.
Meet our featured speakers and view the full agenda!
Brian Gammage, VMware Chief Market Technologist, End User Computing, works closely with customers and our product teams to define the customer journey to a modern end-user computing model that leverages cloud computing to securely deliver access to applications and data from any device, where and when a user needs it. He will be speaking on VMware's vision and strategy for end user computing.
David S. Linthicum, CTO and Founder of Blue Mountain Labs, is an internationally recognized industry expert and thought leader, and the author and coauthor of 15 books on computing, including the best-selling Enterprise Application Integration. He will be speaking on the path to cloud migration.
Agenda - Click here to view the full agenda with speakers!
Date: Thursday, April 12, 2012
Time: 7:30AM - 6:30PM
Location:
The Ritz-Carlton Tysons
1700 Tysons Boulevard
McLean, VA 22102
703-506-4300
Map and Directions Register Now!
Sandra Glaser Cheek - Director, Global Partner Communications and Partner Programs Marketing
My VMware will dramatically improve the way you and your customers manage your VMware product licenses and support. Using this new, integrated, account-based site, you’ll be able to view and manage your product licenses and support through intuitive step-by-step screens for faster access to critical functions. My VMware will provide easy, logical navigation to the information you need, and the tasks you need to perform.
One of the key benefits of My VMware is the ability to access and manage product licenses and support at a company account level, versus the current email domain structure. This will make it easier to keep track of VMware products and support as your organization grows or changes. The new folder structure will give you the freedom to organize your products and licenses in a manner that makes the most sense for your organization.
My VMware integrates several previously separate portals and presents your order history, product licenses, support contracts, support requests and more, through this one site. You can easily assign permissions for viewing and managing license keys, creating support requests, and performing various other tasks within the account for more control and better security.
As a VMware partner, you’ll have all the same benefits as customers using My VMware to manage your NFRs, IULs and other VMware products.
The TAP team is standing by to answer your questions and help you through the transition.
Sheela Toor
Program Manager, TAP Program Communications
CRN celebrated their annual Channel Champions awards at an event in Los Angeles Tuesday night as part of the XChange Solution Provider conference where technology vendors that achieved the highest Partner satisfaction scores were honored. In a survey of more than 2,000 solution providers across 27 technology categories, awards were presented to the overall technology category winners as well as subcategory winners in the areas of technical satisfaction, support satisfaction and financial factors.
We are honored to have won in the in the Virtualization and Cloud Solutions categories. Many thanks to our incredible Solution Provider community for voting for us – your satisfaction with our products, solutions and our Partner programs is paramount to our success. We are committed to working hard to earn your confidence and your votes for this and other industry awards in the coming year!
Check out our award, and others here!
-Sandra Glaser Cheek
Director, Global Partner Communications
Two weeks ago, while in Las Vegas for VMware Partner Exchange, I was arranging a dinner with a vendor and some of my colleagues. I knew the restaurant I wanted to go to and I went to their website to get some basic information. The website was designed beautifully, but finding the basic information I was looking for was a frustrating experience and I gave up. This experience was a great reminder about how finding the right information you need when you need it is crucial to how companies do business with customers.
The entire sales process, from initiating a conversation with a prospect to closing a deal, is always easier when the services and resources are readily accessible-where you need them, when you need them, in the format you need them in. So, when we started hearing buzz about a toolbar that one of our Partner Business Managers had created to do just that-we pounced.
The VMware Partner Network toolbar started as an easy navigation destination for our partners who needed quick links to pages within Partner Central for deal registration, and contact information for their VMware renewals representative. The toolbar went viral – over 1000 users in 18 countries - and before we knew it global partners and VMware channel teams were asking us to add more links and develop local version toolbars. So, we did.
Today, the newly updated VMware Partner Network toolbar gives you access to sales, marketing and technical tools, support contacts and quick links to Partner Central pages. The toolbar is available in seven languages and tools and links are updated automatically by the global VMware Partner Team.
When you download the toolbar you gain quick access to:
Get started now –download only takes a few of minutes!
-Sandra Glaser Cheek
Director, Global Partner Communications
Hi folks!
We have a new video for you today which discusses and demonstrates the procedures for collecting the diagnostic information support bundle in VMware Fusion. The video was created using Fusion 4.x but it is applicable to older versions of VMware Fusion as well.
VMware Technical Support routinely requests diagnostic information or a support bundle when a support request is handled. This diagnostic information contains logs and configuration files for your Mac, for Fusion, and for your virtual machine(s), and enables support to more quickly diagnose a problem.
For additional information check out VMware Knowledge Base article Collecting diagnostic information for VMware Fusion (1003894).
The Hands-On Labs are awesome here at PEX, and you only have two days left to get in on them. Choose your own topics, set your own schedule and get your questions answered.
The remaining labs are open Wednesday 9:00a-6:00p, and Thursday 9:00a-2:00p and are located in Bellini.
Promotions going on:
Drawings will take place after the event and the prizes will be shipped post-event to the winners. Winners will be notified by March 16, 2012.
The Hands-On Labs are awesome here at PEX, and you only have two days left to get in on them. Choose your own topics, set your own schedule and get your questions answered.
The remaining labs are open Wednesday 9:00a-6:00p, and Thursday 9:00a-2:00p and are located in Bellini.
Promotions going on:
Drawings will take place after the event and the prizes will be shipped post-event to the winners. Winners will be notified by March 16, 2012.
